What is ChatGPT?
ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ChatGPT?
Pros
- Enables Productivity
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Summarization & Explanation
Code Completion
Multi-Language Support
Natural Language Generation
Commenting
Refactoring
Bug Detection
IDE Integration
Unit Tests
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Quality of Features
Product Strategy and Rate of Improvement
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Ease of Customization
Vendor Support
Also Featured in...
ChatGPT Reviews
Ned E.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2025
easy to adopt and use
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
ChatGPT stands out by offering personalized, context-aware conversations that adapt to your tone and needs. It’s designed to be a dynamic, engaging assistant that’s always learning from each interaction.
What is your favorite aspect of this product?
the speed at which it generates response
What do you dislike most about this product?
just the prizing
What recommendations would you give to someone considering this product?
it's worth investing in
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Nathaniel B.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2025
Powerful AI Tool That Boosts Productivity
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
ChatGPT is easier to use and feels more natural in conversation compared to other AI tools.
What is your favorite aspect of this product?
My favorite aspect of ChatGPT is how quickly it gives clear and useful answers.
What do you dislike most about this product?
Sometimes ChatGPT gives answers that feel a bit too general instead of specific to my needs.
What recommendations would you give to someone considering this product?
I’d recommend starting with small, everyday tasks like drafting emails or brainstorming ideas so you can see how useful it is, then gradually use it for bigger projects once you get comfortable.
Pros
- Helps Innovate
- Performance Enhancing
- Inspires Innovation
- Saves Time
Cons
- Less Generous
- Security Frustrates
Please tell us why you think this review should be flagged.
Victoria T.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Aug 2025
My go-to tool for support and ideas
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
What I like about ChatGPT compared to other tools is how natural it feels to chat with, plus it’s super easy to use and helps with everything from quick answers to brainstorming ideas.
What is your favorite aspect of this product?
I love how easy it is to use and how natural the conversations feel—it really makes problem-solving and brainstorming effortless.
What do you dislike most about this product?
A few answers can feel generic, though it’s improving all the time.
What recommendations would you give to someone considering this product?
Go for it! It’s like having a smart assistant you can turn to anytime.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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