ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.2 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Code Generation category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
2% Neutral
97% Positive

Pros

  • Enables Productivity
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing

Feature Ratings

Average 81

Summarization & Explanation

86

Code Completion

84

Multi-Language Support

83

Natural Language Generation

83

Commenting

81

Refactoring

79

Bug Detection

78

IDE Integration

78

Unit Tests

78

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

85

Business Value Created

85

Quality of Features

84

Product Strategy and Rate of Improvement

82

Breadth of Features

82

Ease of IT Administration

80

Ease of Data Integration

79

Availability and Quality of Training

79

Ease of Customization

78

Vendor Support

75

ChatGPT Reviews

Ned E.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2025

easy to adopt and use

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT stands out by offering personalized, context-aware conversations that adapt to your tone and needs. It’s designed to be a dynamic, engaging assistant that’s always learning from each interaction.

What is your favorite aspect of this product?

the speed at which it generates response

What do you dislike most about this product?

just the prizing

What recommendations would you give to someone considering this product?

it's worth investing in

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Nathaniel B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2025

Powerful AI Tool That Boosts Productivity

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT is easier to use and feels more natural in conversation compared to other AI tools.

What is your favorite aspect of this product?

My favorite aspect of ChatGPT is how quickly it gives clear and useful answers.

What do you dislike most about this product?

Sometimes ChatGPT gives answers that feel a bit too general instead of specific to my needs.

What recommendations would you give to someone considering this product?

I’d recommend starting with small, everyday tasks like drafting emails or brainstorming ideas so you can see how useful it is, then gradually use it for bigger projects once you get comfortable.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Inspires Innovation
  • Saves Time

Cons

  • Less Generous
  • Security Frustrates

Victoria T.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2025

My go-to tool for support and ideas

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

What I like about ChatGPT compared to other tools is how natural it feels to chat with, plus it’s super easy to use and helps with everything from quick answers to brainstorming ideas.

What is your favorite aspect of this product?

I love how easy it is to use and how natural the conversations feel—it really makes problem-solving and brainstorming effortless.

What do you dislike most about this product?

A few answers can feel generic, though it’s improving all the time.

What recommendations would you give to someone considering this product?

Go for it! It’s like having a smart assistant you can turn to anytime.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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