ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.3 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Code Generation category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
2% Neutral
97% Positive

Pros

  • Enables Productivity
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing

Feature Ratings

Average 81

Summarization & Explanation

86

Code Completion

84

Natural Language Generation

83

Multi-Language Support

83

Commenting

81

Refactoring

79

Bug Detection

78

IDE Integration

78

Unit Tests

78

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

85

Business Value Created

85

Quality of Features

84

Breadth of Features

82

Product Strategy and Rate of Improvement

82

Ease of IT Administration

80

Ease of Data Integration

79

Availability and Quality of Training

79

Ease of Customization

78

Vendor Support

75

ChatGPT Reviews

Bello J.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2025

AI Chat Delight

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT's conversational style feels more natural, with better context understanding and more creative responses. It's also highly versatile, handling everything from casual chats to complex problem-solving and content generation.

What is your favorite aspect of this product?

I love how intuitive and responsive it is! The ability to have a natural conversation, getting creative ideas, and solving problems efficiently makes it super valuable. It's like having a smart assistant that's always available and adapts to my needs.

What do you dislike most about this product?

Sometimes it gives inaccurate info or doesn't fully grasp the context. Also, it can be repetitive or overly formal in its responses. Occasionally, it struggles with nuanced questions or understanding specific industry jargon, which can be frustrating.

What recommendations would you give to someone considering this product?

Start with simple queries to get a feel for it, and be specific with your questions for better results. Don't rely solely on it for critical decisions without verifying info. Experiment with different use cases, like brainstorming or drafting, to maximize its potential.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Ned E.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2025

easy to adopt and use

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT stands out by offering personalized, context-aware conversations that adapt to your tone and needs. It’s designed to be a dynamic, engaging assistant that’s always learning from each interaction.

What is your favorite aspect of this product?

the speed at which it generates response

What do you dislike most about this product?

just the prizing

What recommendations would you give to someone considering this product?

it's worth investing in

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Nathaniel B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2025

Powerful AI Tool That Boosts Productivity

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT is easier to use and feels more natural in conversation compared to other AI tools.

What is your favorite aspect of this product?

My favorite aspect of ChatGPT is how quickly it gives clear and useful answers.

What do you dislike most about this product?

Sometimes ChatGPT gives answers that feel a bit too general instead of specific to my needs.

What recommendations would you give to someone considering this product?

I’d recommend starting with small, everyday tasks like drafting emails or brainstorming ideas so you can see how useful it is, then gradually use it for bigger projects once you get comfortable.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Inspires Innovation
  • Saves Time

Cons

  • Less Generous
  • Security Frustrates

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