ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.2 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Code Generation category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
2% Neutral
97% Positive

Pros

  • Enables Productivity
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing

Feature Ratings

Average 81

Summarization & Explanation

86

Code Completion

84

Multi-Language Support

83

Natural Language Generation

83

Commenting

81

Refactoring

79

Bug Detection

78

IDE Integration

78

Unit Tests

78

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

85

Business Value Created

85

Quality of Features

84

Product Strategy and Rate of Improvement

82

Breadth of Features

82

Ease of IT Administration

80

Ease of Data Integration

79

Availability and Quality of Training

79

Ease of Customization

78

Vendor Support

75

ChatGPT Reviews

Nero R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2025

The Coding Partner Every Developer Needs

Likeliness to Recommend

7 /10

What differentiates ChatGPT from other similar products?

ChatGPT can take messy and unoptimized code and turn it into a cleaner and working code

What is your favorite aspect of this product?

Provides ready made examples with frameworks like React, Django with extensive API and library knowledge

What do you dislike most about this product?

Solutions may be functional but not well optimized for SEO, speed or security

What recommendations would you give to someone considering this product?

If you're a professional developer and your considering to use ChatGPT, treat it as your coding assistant but not your replacement

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Abhikant Pratap S.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2025

Chatgpt is powerful tool for improve productivity.

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

First of all chatgpt makes the different from other tools like claude AI , grok chat give response of the any prompt very concise and human understandable.

What is your favorite aspect of this product?

My favourite aspect of chatgpt is easy to use and I can use it for the coding related issue and write the email so it's save my time and improve my productivity.

What do you dislike most about this product?

I dislike most about chatgpt is that sometime chatgpt provides generic and repetitive responses and second os chatgpt not have the very latest realtime updates.

What recommendations would you give to someone considering this product?

My recommendation for anyone is that chatgpt improve your productivity for research, coding , content writing but always double check important fact.

Pros

  • Inspires Innovation
  • Fair
  • Client's Interest First
  • Performance Enhancing

Cons

  • Charges for Enhancements

Esther A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2025

Versatile AI Assistant That Enhances Productivity

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

It delivers human-like, context-aware responses that adapt to different needs — from coding and business analytics to writing, research, and creative brainstorming

What is your favorite aspect of this product?

Its versatility. One tool handles multiple roles: writer, tutor, developer assistant, and idea generator.

What do you dislike most about this product?

Occasional inaccuracies — responses sometimes need fact-checking or deeper verification

What recommendations would you give to someone considering this product?

Adopt ChatGPT as a productivity and creativity booster, but pair it with human judgment when accuracy is critical.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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