What is ChatGPT?
ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ChatGPT?
Pros
- Enables Productivity
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
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Feature Ratings
Summarization & Explanation
Code Completion
Natural Language Generation
Multi-Language Support
Commenting
Refactoring
Bug Detection
IDE Integration
Unit Tests
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Quality of Features
Breadth of Features
Product Strategy and Rate of Improvement
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Ease of Customization
Vendor Support
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ChatGPT Reviews
Esther A.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2025
Versatile AI Assistant That Enhances Productivity
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
It delivers human-like, context-aware responses that adapt to different needs — from coding and business analytics to writing, research, and creative brainstorming
What is your favorite aspect of this product?
Its versatility. One tool handles multiple roles: writer, tutor, developer assistant, and idea generator.
What do you dislike most about this product?
Occasional inaccuracies — responses sometimes need fact-checking or deeper verification
What recommendations would you give to someone considering this product?
Adopt ChatGPT as a productivity and creativity booster, but pair it with human judgment when accuracy is critical.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Diksha S.
- Role: Sales Marketing
- Industry: Engineering
- Involvement: Business Leader or Manager
Submitted Aug 2025
A useful tool that makes work easier
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
ChatGPT is different from other tools because it talks in a more natural and easy-to-understand way. It can help with many things — from explaining simple ideas to writing, coding, or even brainstorming creative content.
What is your favorite aspect of this product?
What I like most about ChatGPT is that it explains things in a really simple and clear way, no matter how complicated they are.
What do you dislike most about this product?
Sometimes the answers can feel a bit repetitive or not fully accurate, and I wish it remembered things better between conversations.Sometimes the answers can feel a bit repetitive or not fully accurate, and I wish it remembered things better between conversations.
What recommendations would you give to someone considering this product?
If you’re considering using ChatGPT, I’d recommend being clear about what you ask and double-checking important details.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Sohanlal C.
- Role: Industry Specific Role
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2025
a great tool for writer's block.
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
i am a content writer, and sometimes i just stare at a blank page. chatgpt is the perfect tool to get me started.
What is your favorite aspect of this product?
i love that i can just give it a topic, and it will generate a draft or an outline for me. it's not perfect, but it gives me a starting point to work from. it has saved me so many hours.
What do you dislike most about this product?
the writing can be a bit generic and lacks a unique voice. you have to edit it.
What recommendations would you give to someone considering this product?
for any writer who struggles with writer's block, this is a must-have tool.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
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