ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.3 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Code Generation category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
2% Neutral
97% Positive

Pros

  • Enables Productivity
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing

Feature Ratings

Average 81

Summarization & Explanation

86

Code Completion

84

Natural Language Generation

83

Multi-Language Support

83

Commenting

81

Refactoring

79

Bug Detection

78

IDE Integration

78

Unit Tests

78

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

85

Business Value Created

85

Quality of Features

84

Breadth of Features

82

Product Strategy and Rate of Improvement

82

Ease of IT Administration

80

Ease of Data Integration

79

Availability and Quality of Training

79

Ease of Customization

78

Vendor Support

75

ChatGPT Reviews

Esther A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2025

Versatile AI Assistant That Enhances Productivity

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

It delivers human-like, context-aware responses that adapt to different needs — from coding and business analytics to writing, research, and creative brainstorming

What is your favorite aspect of this product?

Its versatility. One tool handles multiple roles: writer, tutor, developer assistant, and idea generator.

What do you dislike most about this product?

Occasional inaccuracies — responses sometimes need fact-checking or deeper verification

What recommendations would you give to someone considering this product?

Adopt ChatGPT as a productivity and creativity booster, but pair it with human judgment when accuracy is critical.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Diksha S.

  • Role: Sales Marketing
  • Industry: Engineering
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2025

A useful tool that makes work easier

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

ChatGPT is different from other tools because it talks in a more natural and easy-to-understand way. It can help with many things — from explaining simple ideas to writing, coding, or even brainstorming creative content.

What is your favorite aspect of this product?

What I like most about ChatGPT is that it explains things in a really simple and clear way, no matter how complicated they are.

What do you dislike most about this product?

Sometimes the answers can feel a bit repetitive or not fully accurate, and I wish it remembered things better between conversations.Sometimes the answers can feel a bit repetitive or not fully accurate, and I wish it remembered things better between conversations.

What recommendations would you give to someone considering this product?

If you’re considering using ChatGPT, I’d recommend being clear about what you ask and double-checking important details.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sohanlal C.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2025

a great tool for writer's block.

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

i am a content writer, and sometimes i just stare at a blank page. chatgpt is the perfect tool to get me started.

What is your favorite aspect of this product?

i love that i can just give it a topic, and it will generate a draft or an outline for me. it's not perfect, but it gives me a starting point to work from. it has saved me so many hours.

What do you dislike most about this product?

the writing can be a bit generic and lacks a unique voice. you have to edit it.

What recommendations would you give to someone considering this product?

for any writer who struggles with writer's block, this is a must-have tool.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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