ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.2 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Code Generation category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
2% Neutral
97% Positive

Pros

  • Enables Productivity
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing

Feature Ratings

Average 81

Summarization & Explanation

86

Code Completion

84

Multi-Language Support

83

Natural Language Generation

83

Commenting

81

Refactoring

79

Bug Detection

78

IDE Integration

78

Unit Tests

78

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

85

Business Value Created

85

Quality of Features

84

Product Strategy and Rate of Improvement

82

Breadth of Features

82

Ease of IT Administration

80

Ease of Data Integration

79

Availability and Quality of Training

79

Ease of Customization

78

Vendor Support

75

ChatGPT Reviews

Rudraksh A.

  • Role: Student Academic
  • Industry: Education
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2025

Best AI product in the market

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

Their AI models perform the best.

What is your favorite aspect of this product?

The results of the queries are quite detailed and correct.

What do you dislike most about this product?

Hallucination

What recommendations would you give to someone considering this product?

Must needed product in 21st century.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Paul A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2025

Efficient and cost effective

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT is designed to flow like a natural conversation, it was programmed to remember context from earlier in the chat to give responses that feel more human, coherent, and personalized.

What is your favorite aspect of this product?

It’s not just for Q&A. People use ChatGPT for writing, brainstorming, coding, image generation, learning, analysis, and even task automation. It is Versatile

What do you dislike most about this product?

Occasional “confident” wrong answers. It tends to agree with personal suggestions thrown its way, though it builds on suggestions, I feel it should be more critical.

What recommendations would you give to someone considering this product?

1. Be clear about your goals. Think about what you want from it; writing help, brainstorming, tutoring, coding support, summarizing, etc. You’ll get the most value if you use it intentionally instead of just casually chatting. 2. Give clear, detailed prompts. The more context you provide, the better the responses. Example: “Write a friendly marketing email to promote my new fitness app to busy working parents” works much better than “Write a marketing email.” 3. Treat it like a collaborator. You can ask it to revise, dig deeper, simplify, expand, or switch tone. Iteration is where ChatGPT shines.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Advait M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2025

AI code generation

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

Creating code snippets, error debugging and optimizing algorithms during web development

What is your favorite aspect of this product?

Automation of repetitive tasks to improve productivity

What recommendations would you give to someone considering this product?

Best AI code generation to simplify your work as a developer

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

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