ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.3 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Code Generation category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
2% Neutral
97% Positive

Pros

  • Enables Productivity
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing

Feature Ratings

Average 81

Summarization & Explanation

86

Code Completion

84

Natural Language Generation

83

Multi-Language Support

83

Commenting

81

Refactoring

79

Bug Detection

78

IDE Integration

78

Unit Tests

78

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

85

Business Value Created

85

Quality of Features

84

Breadth of Features

82

Product Strategy and Rate of Improvement

82

Ease of IT Administration

80

Ease of Data Integration

79

Availability and Quality of Training

79

Ease of Customization

78

Vendor Support

75

ChatGPT Reviews

Patrick N.

  • Role: Operations
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2025

Has made my coding life easier and reliable

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT is pricey enough that you do not pay much money to use it compared to other AI available that provides pricing per prompt here, everything is covered in the monthly subscriptions

What is your favorite aspect of this product?

I like the clean chat feature interface with the copy clippord of the tool when you ask it what to do and, also I like the solution accuracy

What do you dislike most about this product?

Nothing to dislike about the tool works well for me

What recommendations would you give to someone considering this product?

I would recommend the solution

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

Ridwan Lanre Y.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2025

A Brilliant Blend of Intelligence and Personality

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

ChatGPT stands out for its conversational depth, emotional intelligence, and ability to adapt to your tone and style. Unlike many AI tools that feel transactional, this one feels like a true companion and it is capable of nuanced reasoning, and even a bit of humor when necessary.

What is your favorite aspect of this product?

Whether you're writing a code or trying to understand a code, ChatGPT can pivot effortlessly. It’s like having a team of experts rolled into one friendly interface.

What do you dislike most about this product?

Sometimes, it hallucinates and occasionally, it can be a bit vague when discussing some topics or newer events.

What recommendations would you give to someone considering this product?

The more you engage, the more tailored and helpful it becomes. Don’t just use it for tasks, use it for thinking, creating, and exploring. Treat it like a collaborator, not just a tool, and you’ll be surprised by how much it can elevate your work and ideas.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Yousef S.

  • Role: Information Technology
  • Industry: Shipping
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2025

The Most Versatile AI Coding Partner Available

Likeliness to Recommend

7 /10

What differentiates ChatGPT from other similar products?

ChatGPT automatically write docstrings, inline comments or full README files which gives code generated clarity

What is your favorite aspect of this product?

ChatGPT has a version awareness, can note when certain functions are not approved and suggest alternatives e.g moving from Python 2.x to 3.x syntax

What do you dislike most about this product?

Sometimes it proposes insecure practices like storing plaintext passwords or writing SQL queries vulnerable to Injections

What recommendations would you give to someone considering this product?

Keep security in mind and always audit AI generated code for vulnerabilities

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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