ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.2 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Code Generation category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
2% Neutral
97% Positive

Pros

  • Enables Productivity
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing

Feature Ratings

Average 81

Summarization & Explanation

86

Code Completion

84

Multi-Language Support

83

Natural Language Generation

83

Commenting

81

Refactoring

79

Bug Detection

78

IDE Integration

78

Unit Tests

78

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

85

Business Value Created

85

Quality of Features

84

Product Strategy and Rate of Improvement

82

Breadth of Features

82

Ease of IT Administration

80

Ease of Data Integration

79

Availability and Quality of Training

79

Ease of Customization

78

Vendor Support

75

ChatGPT Reviews

HARSH R.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2025

Powerful and versatile AI assistant

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

It offers more AI capabilities combined with Versatile Coding, Writing, and problem-solving Support, making it highly adaptable across multiple domains.

What is your favorite aspect of this product?

Ability to generate context-aware support in all programming journeys and code implementation, using it in interviews to select questions and answers.

What do you dislike most about this product?

Sometimes it gives the same answers after giving a prompt for changes, but it resolves with the help of giving a correct prompt.

What recommendations would you give to someone considering this product?

Invest time in learning prompt writing and techniques to use all the power of it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Jun 2025

Great tool, more room for growth.

Likeliness to Recommend

8 /10

Pros

  • Reliable
  • Performance Enhancing
  • Caring
  • Friendly Negotiation

Cons

  • Security Frustrates

SOLOMON G.

  • Role: Information Technology
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2025

Supper AI

Likeliness to Recommend

7 /10

What differentiates ChatGPT from other similar products?

It generates codes and also it gives directives on how to implement the codes.

What is your favorite aspect of this product?

I like ChatGPT because it is simple done anyone's imaginations, user friendly and flexible.

What do you dislike most about this product?

ChatGPT does not provides links for information reference unless asked for.

What recommendations would you give to someone considering this product?

ChatGPT is extremely incredible for better workflow, it is the best trainer because it provides every information except few.

Pros

  • Continually Improving Product
  • Trustworthy
  • Generous Negotitation
  • Over Delivered

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