What is Certinia Professional Services Cloud?
Manage your resources, projects, and financials in the same application as your customer interactions with Professional Services Cloud from Certinia.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
96 Plan to Renew
1
Since last award
75 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+80 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Certinia Professional Services Cloud?
Pros
- Respectful
- Reliable
- Security Protects
- Performance Enhancing
Cons
- Under Delivered
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Reporting
Security
Time Management
Auditability
Business Process Analysis (BPA)
Resource Management
Project Management
Expense Detail Tracking
Process Automation
Task Management and Workflow
Team Collaboration
Vendor Capability Ratings
Business Value Created
Product Strategy and Rate of Improvement
Quality of Features
Ease of Customization
Availability and Quality of Training
Vendor Support
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Implementation
Usability and Intuitiveness
Certinia Professional Services Cloud Reviews
- Role: Operations
- Industry: Consulting
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2022
Has taken a while to see the benefits of the tool
Likeliness to Recommend
Pros
- Reliable
- Trustworthy
- Efficient Service
- Caring
Cons
- Inhibits Innovation
- Slower Product Innovation
- Less Performance Enhancing
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2022
Easy to use, but needs good Salesforce base under
Likeliness to Recommend
Pros
- Unique Features
- Continually Improving Product
- Reliable
- Performance Enhancing
Suria A.
- Role: Operations
- Industry: Finance
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2022
Constantly improving!
Likeliness to Recommend
What differentiates Certinia Professional Services Cloud from other similar products?
Highly customizable and adaptable to organization usage. Makes software relevant
What is your favorite aspect of this product?
Able to view data from as different personas in the organization, depending on role
What do you dislike most about this product?
Having to deal with all the permissions
What recommendations would you give to someone considering this product?
Think through what is required and for your organization to start of with - Financialforce has a variety of features that it is easy to get overwhelmed at first
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity