What is Certinia Professional Services Cloud?
Manage your resources, projects, and financials in the same application as your customer interactions with Professional Services Cloud from Certinia.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
96 Plan to Renew
1
Since last award
75 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+80 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Certinia Professional Services Cloud?
Pros
- Respectful
- Reliable
- Security Protects
- Performance Enhancing
Cons
- Under Delivered
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Reporting
Security
Time Management
Auditability
Business Process Analysis (BPA)
Resource Management
Project Management
Expense Detail Tracking
Process Automation
Task Management and Workflow
Team Collaboration
Vendor Capability Ratings
Business Value Created
Product Strategy and Rate of Improvement
Quality of Features
Ease of Customization
Availability and Quality of Training
Vendor Support
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Implementation
Usability and Intuitiveness
Certinia Professional Services Cloud Reviews
- Role: Operations
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2023
Perfect and Complete Application for Projects
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
- Role: C-Level
- Industry: Consulting
- Involvement: IT Leader or Manager
Submitted Feb 2023
Constantly Improving end-to-end PSA Solution
Likeliness to Recommend
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Trustworthy
Cons
- Less Transparent
Thomas O.
- Role: Operations
- Industry: Communications
- Involvement: Business Leader or Manager
Submitted Jan 2023
Brilliant tool that is being constantly developed
Likeliness to Recommend
What differentiates Certinia Professional Services Cloud from other similar products?
The fact its built on Salesforce unlocks not only their own enhancements but Salesforces as well
What is your favorite aspect of this product?
Customisability
What do you dislike most about this product?
That we tried to hard during implementation to allign with ways of working currently, rather than looking to adapt to the tool and find a perfect middle ground
What recommendations would you give to someone considering this product?
Get to know the base offering of the tool, there is an awful lot there out the box that customisation might not be that necessary
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity