What is Certinia Professional Services Cloud?
Manage your resources, projects, and financials in the same application as your customer interactions with Professional Services Cloud from Certinia.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
96 Plan to Renew
1
Since last award
75 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+80 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Certinia Professional Services Cloud?
Pros
- Respectful
- Reliable
- Security Protects
- Performance Enhancing
Cons
- Under Delivered
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Reporting
Security
Time Management
Auditability
Business Process Analysis (BPA)
Resource Management
Project Management
Expense Detail Tracking
Process Automation
Task Management and Workflow
Team Collaboration
Vendor Capability Ratings
Business Value Created
Product Strategy and Rate of Improvement
Quality of Features
Ease of Customization
Availability and Quality of Training
Vendor Support
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Implementation
Usability and Intuitiveness
Certinia Professional Services Cloud Reviews
Scott R.
- Role: Consultant
- Industry: Healthcare
- Involvement: End User of Application
Submitted Jun 2021
Provides robust features and integration.
Likeliness to Recommend
What differentiates Certinia Professional Services Cloud from other similar products?
The integration to Salesforce was just what our Services Team required
What is your favorite aspect of this product?
Reporting and time entry
What do you dislike most about this product?
Resource allocation
What recommendations would you give to someone considering this product?
Review the features and integration to your CSM software
Pros
- Respectful
- Continually Improving Product
- Reliable
- Performance Enhancing
Michael J.
- Role: Finance
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Jun 2021
Handles our business needs without compromise.
Likeliness to Recommend
What differentiates Certinia Professional Services Cloud from other similar products?
Allows us to keep out functionality to one area rather that spending time and money to integrate less compatible profucts.
What is your favorite aspect of this product?
That is stretches functionality to all users in our company regardless of their status in the system.
What do you dislike most about this product?
In house error resolution can be troublesome as click link errors are often too vague to decipher.
What recommendations would you give to someone considering this product?
Probably your best solution as a financial force user given the inherent compatibility out of the box
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Role: Operations
- Industry: Consulting
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2021
Industry Leader for a Reason
Likeliness to Recommend
Pros
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Efficient Service
Cons
- Leverages Incumbent Status