What is CallTrackingMetrics?
CallTrackingMetrics is a global conversation analytics provider giving marketers data to make confident strategy decisions. Over 100,000 users, including The Washington Post, Verizon Connect, and ServiceMaster, rely on CTM to make data-driven advertising decisions. CTM integrates with core tools marketers use every day like Google Ads and Analytics, Hubspot, Salesforce, Zoom, and Facebook.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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93 Likeliness to Recommend
97 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love CallTrackingMetrics?
Pros
- Respectful
- Security Protects
- Client Friendly Policies
- Reliable
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Call Recording
Role-Based Access
Call Analytics
Manager Annotation and Feedback
Dashboards and Reporting
Application Integration
Audio Transcription
Conversation Coaching
Pipeline Visibility
Mobile Support
Artificial Intelligence Engine
Vendor Capability Ratings
Ease of IT Administration
Vendor Support
Business Value Created
Breadth of Features
Quality of Features
Ease of Implementation
Availability and Quality of Training
Usability and Intuitiveness
Ease of Data Integration
Ease of Customization
Product Strategy and Rate of Improvement
Validate Your Marketing Decisions w/ CallTrackingMetrics
CallTrackingMetrics Reviews
Hazel T.
- Role: Sales Marketing
- Industry: Insurance
- Involvement: IT Development, Integration, and Administration
Submitted May 2021
I love the product! easy to use/navigate
Likeliness to Recommend
What differentiates CallTrackingMetrics from other similar products?
CTM is user friendly, easy to navigate and manage!
What is your favorite aspect of this product?
call parking, txting and auto dialer
What do you dislike most about this product?
none so far
What recommendations would you give to someone considering this product?
Get all features available and enjoy
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Patrik C.
- Role: Operations
- Industry: Other
- Involvement: Business Leader or Manager
Submitted May 2021
Great Value!
Likeliness to Recommend
What differentiates CallTrackingMetrics from other similar products?
There are a lot of native integrations that help a lot and we can see the value in many of the overall features
What is your favorite aspect of this product?
Triggers for automation
What do you dislike most about this product?
Because it is so custom, setup can be overwhelming
What recommendations would you give to someone considering this product?
Be sure you have someone who can dedicate some time to this overall to make sure it works best for you
Pros
- Respectful
- Fair
- Generous Negotitation
- Trustworthy
Jeff S.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted May 2021
Lots of functions.
Likeliness to Recommend
What differentiates CallTrackingMetrics from other similar products?
By far the client support team.
What is your favorite aspect of this product?
Granularity of features.
What do you dislike most about this product?
Reporting could use help.
What recommendations would you give to someone considering this product?
No other vendor in the space offers as much.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing