What is CallTrackingMetrics?
CallTrackingMetrics is a global conversation analytics provider giving marketers data to make confident strategy decisions. Over 100,000 users, including The Washington Post, Verizon Connect, and ServiceMaster, rely on CTM to make data-driven advertising decisions. CTM integrates with core tools marketers use every day like Google Ads and Analytics, Hubspot, Salesforce, Zoom, and Facebook.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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93 Likeliness to Recommend
97 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love CallTrackingMetrics?
Pros
- Respectful
- Security Protects
- Client Friendly Policies
- Reliable
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Call Recording
Role-Based Access
Call Analytics
Manager Annotation and Feedback
Dashboards and Reporting
Application Integration
Audio Transcription
Conversation Coaching
Pipeline Visibility
Mobile Support
Artificial Intelligence Engine
Vendor Capability Ratings
Ease of IT Administration
Vendor Support
Business Value Created
Breadth of Features
Quality of Features
Ease of Implementation
Availability and Quality of Training
Usability and Intuitiveness
Ease of Data Integration
Ease of Customization
Product Strategy and Rate of Improvement
Validate Your Marketing Decisions w/ CallTrackingMetrics
CallTrackingMetrics Reviews
Sam H.
- Role: Information Technology
- Industry: Communications
- Involvement: Initial Implementation
Submitted May 2021
After the hard initial setup, it's easy to use.
Likeliness to Recommend
What differentiates CallTrackingMetrics from other similar products?
I haven't used other products so I'm unsure.
What is your favorite aspect of this product?
While it may seem like a small detail, I appreciate that it has dark mode. Looking at the screen for long periods of time is part of the job, so I appreciate dark mode to ease the burden on my eyes.
What do you dislike most about this product?
It's simply complicated to setup. However, that may simply be the nature of this type of product...not necessarily a detractor from Call Tracking Metrics as a company.
What recommendations would you give to someone considering this product?
Make sure you clearly understand why you're using this product (assessing the sources of calls, auditing calls, integrations into Google Analytics for the data) before you sign up. It will help you not get overwhelmed when you first see the dashboard and myriad of drop down menus on the main navigation.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Courtlen H.
- Role: Consultant
- Industry: Consulting
- Involvement: End User of Application
Submitted May 2021
Effective tool for marketing
Likeliness to Recommend
What differentiates CallTrackingMetrics from other similar products?
I used a lot of call tracking numbers in the past, but none have the dashboard which allows me to dive into the reporting and source out the best leads.
What is your favorite aspect of this product?
I like the ease of use. Setting up a new tracking number is fairly easy and the reporting/call records are a nice feature.
What do you dislike most about this product?
I haven't used the product long enough to say what my biggest dislike is.
What recommendations would you give to someone considering this product?
Do research to see if it's the right fit for your business. I'm not aware of the price of the service, but I'm sure it's not the cheapest solution on the market.
Pros
- Enables Productivity
- Reliable
- Performance Enhancing
- Security Protects
Aldo R.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted May 2021
Fantastic product and easy to use!
Likeliness to Recommend
What differentiates CallTrackingMetrics from other similar products?
call tracking metrics offer many integrations with other platforms like facebook, salesforce and google.
What is your favorite aspect of this product?
Is easy to use.
What do you dislike most about this product?
integration with facebook sometimes have some errors, sometimes i receive calls without visitor data.
What recommendations would you give to someone considering this product?
this product is very effective and easy to understand.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Trustworthy