Bitrix24
8.9 /10

What is Bitrix24?

Bitrix24 is a collaboration platform launched in 2012. Bitrix24 provides a complete suite of social collaboration, communication and management tools for your team, including CRM, files sharing, project management, calendars, and more. Bitrix24 is available in cloud and on premise.

Company Details


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Awards & Recognition

Bitrix24 won the following awards in the Knowledge Management category

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Bitrix24 Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Bitrix24.

89 Likeliness to Recommend

93 Plan to Renew

1
Since last award

96 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Bitrix24?

0% Negative
4% Neutral
96% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 90

Configurable Knowledge Repository

95

Reporting and Analytics

94

Social Features

94

Workflow and Approval Management

93

Cataloging

93

Intelligent Search

90

API Integration

90

AI Capabilities

90

Rich Text Editor

88

Multiple File Type Support

87

Role-Based Access

86

Vendor Capability Ratings

Average 88

Ease of Data Integration

94

Ease of Implementation

94

Product Strategy and Rate of Improvement

94

Breadth of Features

93

Quality of Features

92

Business Value Created

90

Availability and Quality of Training

87

Usability and Intuitiveness

86

Ease of IT Administration

83

Ease of Customization

80

Vendor Support

76

Bitrix24 Reviews

Margaret K. S.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Improve communication and increase productivity.

Likeliness to Recommend

9 /10

What differentiates Bitrix24 from other similar products?

We can effortlessly communicate files across our various platforms and with our team members, ensuring that there are no delays in our work. It has coordinated with our many divisions, allowing our access to data and developing the finest strategies for our team's help. We are not concerned about the execution of our jobs since we know that we can access all of our data from wherever using this tool.

What is your favorite aspect of this product?

Bitrix24 is an incredible application that has helped us get rid of all the data that we were manually organizing; today, we can effortlessly create folders and arrange our data in a professional manner. We are not concerned about the security of our data since we know you will look after it. We can simply save and keep our data in Bitrix24. Because of its connectivity with numerous technologies, we were able to complete several projects by moving data across various platforms. Bitrix24 has assisted us in efficiently managing our work calendar.

What do you dislike most about this product?

This app has amazing features, but we're not that impressed by its backup policy. You can only back up your data if you are a regular user, in case you haven't logged in for about a month. Their pricing is not suitable for small organizations and, especially at the expense of security policies, I think it's not worth spending much. Also, its safety factor could be further improved.

What recommendations would you give to someone considering this product?

It is beneficial for personal business settings, and I strongly recommend it for your mobile app. You may also make changes to your Google docs. This tool will be recommended to medium-sized businesses. Due to security concerns, I do not believe it is an effective challenge for a major firm.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Patrick M. H.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Great cloud collaboration platform

Likeliness to Recommend

9 /10

What differentiates Bitrix24 from other similar products?

We are now a better organized firm with improved communication between internal divisions as a result of its adoption. My entire crew has become acquainted with bitrix24, and we are becoming better by the day. We discovered a terrific and incredibly complete solution to keep track of the work we perform in bitrix24; we can manage our projects, tasks, and even our time, making our team more productive and efficient owing to due date organization. On the PC, I oversee CRM, marketing, and projects, in short. Excellent organizing tool for your company.

What is your favorite aspect of this product?

Mobile app features are becoming more integrated. Britix24 may replace traditional collaboration tools with a single platform, making everything work in favor of internal communication, what I enjoy best about this fantastic program is its gorgeous and well-organized platform, it is incredibly easy to use and the customer service is fantastic. It includes all of the required tools and capabilities, as well as online storage and collaboration options. We may manage our projects, tasks, communications, and files on this platform, as well as the time we have spent on each work.

What do you dislike most about this product?

Although it is a very easy platform there are several aspects that demand a significant amount of study time to grasp, i can't engage with my funnel since it needs some work there is also no possibility to limit service hours the mobile app becomes too slow and sometimes takes a long time to open document sharing is not always as useful as I would like, it takes some time to prioritize our tasks and subtasks, I dislike their notification system because we see the same notifications every time we log in and premium plans become very expensive over time.

What recommendations would you give to someone considering this product?

Because everything in the tool is difficult to program, I propose hiring a professional company to install it. Britix24 was originally created for small and medium-sized enterprises, but it has matured into a highly strong platform that, in my opinion, can suit the needs of any business, regardless of size. Consider how many people use the platform so you don't overpay for a subscription based on the size of your staff; the platform is excellent and highly full. Bitrix24 provides excellent functionality and makes it simple to find whatever you need.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Laura M. B.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Great solution for internal communication.

Likeliness to Recommend

9 /10

What differentiates Bitrix24 from other similar products?

Britix24 has achieved great progress in a short amount of time, and we are now more structured and have more cross-departmental connections. It is critical in both large and small businesses since it helps us to carry out ideas more successfully. Bitrix24 has assisted us in meeting project planning issues, which has resulted in less wastage of resources, Bitrix24 has assisted us in making healthy changes because of its numerous resources and features, which have allowed our staff to save significant time in completing everyday duties by giving everything we require through a single, well-organized platform.

What is your favorite aspect of this product?

Bitrix24 is a high-quality piece of software that allows for efficient project and resource management, it is a popular software for both small and large enterprises since it promotes collaboration and makes teamwork easier. It is a wonderful tool for completing everyday operations and handling consumer calls across several locations with good network speed, i appreciate how simple and versatile this application is; its features and functions make it an excellent alternative for optimizing our CRM, automating paperwork, managing projects, incorporating documents and improving internal communication and cooperation.

What do you dislike most about this product?

One minor issue is that alerts are regularly delayed, which can be inconvenient, and the server is frequently emptied. It would be much more handy if we could save email templates for future usage when sending emails with CRM. Furthermore, the Bitrix24 support service is worthless since it takes an exorbitant length of time to answer. Some functions such as registration functionality, may cease to operate unexpectedly and the fee may be too expensive for small enterprises and groups.

What recommendations would you give to someone considering this product?

It has numerous functions that can help you get the whole lot you want for a clean jogging of an corporation in a single place: collaboration, paintings scheduler, CRM, name middle and internet site builders. The self-hosted model of bitrix24 works quicker on our server as we've got complete manage over the data, supply code and different tools. We can paintings as a team, which will increase our possibilities of success.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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