What is Bitrix24?
Bitrix24 is a collaboration platform launched in 2012. Bitrix24 provides a complete suite of social collaboration, communication and management tools for your team, including CRM, files sharing, project management, calendars, and more. Bitrix24 is available in cloud and on premise.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
100 Plan to Renew
92 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+99 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Bitrix24?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Customer Self Service Capabilities
Contact Center Integration
Analytics and Reporting
Customer Service Knowledge Management
Agent Scripting
Intelligent Search
Agent Collaboration
Customer Community Management
Mobile Customer Care
Customer Service Workflow Management
Multi Channel Support
Vendor Capability Ratings
Breadth of Features
Business Value Created
Ease of Data Integration
Ease of Implementation
Ease of IT Administration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Quality of Features
Vendor Support
Ease of Customization
Usability and Intuitiveness
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Bitrix24 Reviews
Tom H.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2024
Project, CRM and resource management
Likeliness to Recommend
What differentiates Bitrix24 from other similar products?
We can rely on this outstanding platform to facilitate excellent customer relationships, lay the foundation for secure work, save time and ultimately increase business performance.
What is your favorite aspect of this product?
It has been our perfect tool for optimizing our CRM, automating processes, managing tasks, integrating documents, improving communication, and so on. I appreciate how easy it is to use, navigate and customize. Plus, it has all the features and functionality we need. It has had a huge impact on our company's efficiency.
What do you dislike most about this product?
Because there is not enough customization in the system or in the tools themselves, many users have adapted their processes to fit the software.
What recommendations would you give to someone considering this product?
When it comes to centralizing the management of (CRM) and other projects, activities and more, Bitrix24 is a complete game changer. Our staff has been able to save a lot of time thanks to its numerous functions and resources, which have helped us do everything every day in an orderly fashion.
Pros
- Enables Productivity
- Inspires Innovation
- Saves Time
- Respectful
Christopher C.
- Role: Human Resources
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2024
Bitrix24 is very helpful for customer service
Likeliness to Recommend
What differentiates Bitrix24 from other similar products?
Bitrix24 is our all-inclusive platform for business automation. Every aspect of our daily lives incorporates it. Leading, negotiating, tasks, projects, scrum, sprint, automation and countless other things are part of it.
What is your favorite aspect of this product?
Everyone from sales and marketing to software developers, front and back office, as well as account and management teams can easily use it. In addition, it has a series of external applications that facilitate the management of our usual tasks and their automation.
What do you dislike most about this product?
The number one problem is bitrix24 customer service. You can communicate with them through chat, but their responses are not very precise.
What recommendations would you give to someone considering this product?
I supervise communication with the client and the company and their progression through the sales funnel.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Saves Time
Akanksh D.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2023
An ideal tool in managing projects for sprints.
Likeliness to Recommend
What differentiates Bitrix24 from other similar products?
It has all the tools you need to manage projects and tasks from CRM, chats, video calls, telephony etc. It seamlessly integrates with other leading tools. The software is available on browser, desktop and mobile.
What is your favorite aspect of this product?
The software allows for up to 48 participants in a video meeting. The capacity to record meetings and change background. Private and group chats. This provides a quick and easy way to discuss ideas and share files with specific team member.
What do you dislike most about this product?
No dislikes. All the features have been helpful to our business. We have experienced a lot of growth when using Bitrix. It is very easy to navigate and use. You can automate and customize pipelines. This helps to increase sales and overall productivity of the enterprise.
What recommendations would you give to someone considering this product?
I recommend it to everybody be in a company or an individual. It is very user friendly. It can fit into a company of any size and shape. We can effectively manage the time we spend on each task, this ensures that everybody is at pace with what is required to be done in a given time.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing