Bitrix24 Logo
Bitrix24 Logo
Bitrix24 Ltd

Bitrix24

8.4 /10
Category
Bitrix24
8.4 /10

What is Bitrix24?

Bitrix24 is a collaboration platform launched in 2012. Bitrix24 provides a complete suite of social collaboration, communication and management tools for your team, including CRM, files sharing, project management, calendars, and more. Bitrix24 is available in cloud and on premise.

Company Details


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Bitrix24 Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Bitrix24.

91 Likeliness to Recommend

100 Plan to Renew

92 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+99 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Bitrix24?

0% Negative
0% Neutral
100% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 86

Customer Self Service Capabilities

90

Contact Center Integration

89

Analytics and Reporting

88

Customer Service Knowledge Management

87

Agent Scripting

86

Intelligent Search

86

Agent Collaboration

83

Mobile Customer Care

82

Customer Service Workflow Management

82

Customer Community Management

82

Multi Channel Support

81

Vendor Capability Ratings

Average 87

Ease of Data Integration

92

Product Strategy and Rate of Improvement

90

Ease of Implementation

89

Breadth of Features

88

Usability and Intuitiveness

87

Availability and Quality of Training

87

Quality of Features

86

Business Value Created

86

Vendor Support

85

Ease of Customization

85

Ease of IT Administration

80

Bitrix24 Reviews

Tom H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Project, CRM and resource management

Likeliness to Recommend

10 /10

What differentiates Bitrix24 from other similar products?

We can rely on this outstanding platform to facilitate excellent customer relationships, lay the foundation for secure work, save time and ultimately increase business performance.

What is your favorite aspect of this product?

It has been our perfect tool for optimizing our CRM, automating processes, managing tasks, integrating documents, improving communication, and so on. I appreciate how easy it is to use, navigate and customize. Plus, it has all the features and functionality we need. It has had a huge impact on our company's efficiency.

What do you dislike most about this product?

Because there is not enough customization in the system or in the tools themselves, many users have adapted their processes to fit the software.

What recommendations would you give to someone considering this product?

When it comes to centralizing the management of (CRM) and other projects, activities and more, Bitrix24 is a complete game changer. Our staff has been able to save a lot of time thanks to its numerous functions and resources, which have helped us do everything every day in an orderly fashion.

Pros

  • Enables Productivity
  • Inspires Innovation
  • Saves Time
  • Respectful

Christopher C.

  • Role: Human Resources
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Bitrix24 is very helpful for customer service

Likeliness to Recommend

8 /10

What differentiates Bitrix24 from other similar products?

Bitrix24 is our all-inclusive platform for business automation. Every aspect of our daily lives incorporates it. Leading, negotiating, tasks, projects, scrum, sprint, automation and countless other things are part of it.

What is your favorite aspect of this product?

Everyone from sales and marketing to software developers, front and back office, as well as account and management teams can easily use it. In addition, it has a series of external applications that facilitate the management of our usual tasks and their automation.

What do you dislike most about this product?

The number one problem is bitrix24 customer service. You can communicate with them through chat, but their responses are not very precise.

What recommendations would you give to someone considering this product?

I supervise communication with the client and the company and their progression through the sales funnel.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Saves Time

Akanksh D.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2023

An ideal tool in managing projects for sprints.

Likeliness to Recommend

10 /10

What differentiates Bitrix24 from other similar products?

It has all the tools you need to manage projects and tasks from CRM, chats, video calls, telephony etc. It seamlessly integrates with other leading tools. The software is available on browser, desktop and mobile.

What is your favorite aspect of this product?

The software allows for up to 48 participants in a video meeting. The capacity to record meetings and change background. Private and group chats. This provides a quick and easy way to discuss ideas and share files with specific team member.

What do you dislike most about this product?

No dislikes. All the features have been helpful to our business. We have experienced a lot of growth when using Bitrix. It is very easy to navigate and use. You can automate and customize pipelines. This helps to increase sales and overall productivity of the enterprise.

What recommendations would you give to someone considering this product?

I recommend it to everybody be in a company or an individual. It is very user friendly. It can fit into a company of any size and shape. We can effectively manage the time we spend on each task, this ensures that everybody is at pace with what is required to be done in a given time.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing