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Bitrix24 Ltd

Bitrix24

Composite Score

8.0 /10

CX Score

8.4 /10

32 Reviews Write a Review

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What is Bitrix24?

Bitrix24 is a collaboration platform launched in 2012. Bitrix24 provides a complete suite of social collaboration, communication and management tools for your team, including CRM, files sharing, project management, calendars, and more. Bitrix24 is available in cloud and on premise.

Company Details

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Bitrix24 Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Bitrix24.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+99 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Bitrix24?

0% Negative

0% Neutral

100% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Feature Ratings

Average 82

Customer Self Service Capabilities

Contact Center Integration

Analytics and Reporting

Agent Collaboration

Customer Community Management

Multi Channel Support

Customer Service Knowledge Management

Mobile Customer Care

Customer Service Workflow Management

Agent Scripting

Intelligent Search

Vendor Capability Ratings

Average 85

Ease of Data Integration

Ease of Implementation

Breadth of Features

Vendor Support

Product Strategy and Rate of Improvement

Quality of Features

Ease of Customization

Business Value Created

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Also Featured in...

Knowledge Management

Score 8.3

View Bitrix24 in this category (opens in a new tab)

Business Instant Messaging - Midmarket

Score 8.2

View Bitrix24 in this category (opens in a new tab)

Digital Workplace

Score 7.9

View Bitrix24 in this category (opens in a new tab)

Bitrix24 Reviews

ITORO E.

Role: C-Level
Industry: Gaming and Hospitality
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2024

Bitrix24 is a go to workspace software

Likeliness to Recommend

10 /10

What differentiates Bitrix24 from other similar products?

All inclusivity

What is your favorite aspect of this product?

Team management

What do you dislike most about this product?

I can't really say I dislike anything about bitrix24.

What recommendations would you give to someone considering this product?

Go for it.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Neha G.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2026

All in one CRM, cost effective

Likeliness to Recommend

10 /10

What differentiates Bitrix24 from other similar products?

Bitrix24 is not just a CRM , it is a unified work OS for sales and operations , if is best if you want replace multiple tools with one platform

What is your favorite aspect of this product?

My favorite aspect of this product is it's unique pricing model and Deep native automation

What do you dislike most about this product?

What I dislike about this product is it's too complex and cluttered for everyday use

What recommendations would you give to someone considering this product?

Treat Bitrix24 like a long term system investment , it can be extremely cost effective and powerful

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

Ashanda E.

Role: Human Resources
Industry: Communications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2025

Powerful but Takes Time to Learn.

Likeliness to Recommend

9 /10

What differentiates Bitrix24 from other similar products?

Bitrix24 stands out because it combines CRM, project management, communication, and HR tools in one platform, making it easy for teams to manage everything without switching between multiple apps.

What is your favorite aspect of this product?

My favorite aspect is having everything in one place from CRM and tasks to chats and documents. It saves me from juggling multiple apps and keeps my team more organized and efficient.

What do you dislike most about this product?

What I dislike most is that the interface can feel overwhelming at first. With so many features packed in, it takes time to learn where everything is, and I sometimes get lost navigating between tools.

What recommendations would you give to someone considering this product?

I would recommend starting slowly and focusing on the features you really need first, like CRM or task management. Once you’re comfortable, you can explore the other tools. Bitrix24 works best when you take time to organize your workflows and gradually integrate its full capabilities.

Pros

Helps Innovate
Enables Productivity
Trustworthy
Efficient Service

Bitrix24

What is Bitrix24?

Company Details

Book a Free Demo Today!

Bitrix24 Ratings

90 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+99 Net Emotional Footprint

How much do users love Bitrix24?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Customer Self Service Capabilities Central product portals, customer-facing resolution wizards and guidance, customer community forums.

Contact Center Integration Agent desktop, CTI integration. Call scripting, call queuing, prioritization by different support channels.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Agent Collaboration Supports live collaboration between agent and customers, among customers e.g. forums, and service professionals e.g. team-based customer service.

Customer Community Management Creation and management of branded and focussed user communities.

Multi Channel Support Integration with email, telephone, and live chat, and with self-service and social media.

Customer Service Knowledge Management Customer and/or agent-facing knowledgebase and search capabilities. Ability to create KBs, FAQs, wikis, and capture effectiveness ratings from customers.

Mobile Customer Care Can create custom-branded service applications for customers on a mobile device (preferably native application rather than a responsive design site).

Customer Service Workflow Management Ticketing and case management capabilities. Automated assignment and escalation, decision trees, guided resolution wizards (ideally GUI drag-and-drop).

Agent Scripting Recommend resolution steps to agents based on machine learning or AI.

Intelligent Search Knowledgebase search with content indexing, and search of external content repositories. Proactive search and auto-suggestions. Natural language processing.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Knowledge Management

Business Instant Messaging - Midmarket

Digital Workplace

Bitrix24 Reviews

ITORO E.

Bitrix24 is a go to workspace software

Likeliness to Recommend

Pros

Neha G.

All in one CRM, cost effective

Likeliness to Recommend

Pros

Ashanda E.

Powerful but Takes Time to Learn.

Likeliness to Recommend

Pros

Feature Ratings

Customer Self Service Capabilities

Contact Center Integration

Analytics and Reporting

Agent Collaboration

Customer Community Management

Multi Channel Support

Customer Service Knowledge Management

Mobile Customer Care

Customer Service Workflow Management

Agent Scripting

Intelligent Search

Vendor Capability Ratings

Ease of Data Integration

Ease of Implementation

Breadth of Features

Vendor Support

Product Strategy and Rate of Improvement

Quality of Features

Ease of Customization

Business Value Created

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training