In Partnership With SelectHub
What is Bitrix24?
Bitrix24 is a collaboration platform launched in 2012. Bitrix24 provides a complete suite of social collaboration, communication and management tools for your team, including CRM, files sharing, project management, calendars, and more. Bitrix24 is available in cloud and on premise.
Company Details
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In Partnership With SelectHub
Bitrix24 Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Bitrix24.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
100 Plan to Renew
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+99 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Bitrix24?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Self Service Capabilities
Contact Center Integration
Analytics and Reporting
Agent Collaboration
Customer Community Management
Multi Channel Support
Customer Service Knowledge Management
Mobile Customer Care
Customer Service Workflow Management
Agent Scripting
Intelligent Search
Vendor Capability Ratings
Ease of Data Integration
Ease of Implementation
Vendor Support
Breadth of Features
Product Strategy and Rate of Improvement
Business Value Created
Quality of Features
Ease of Customization
Ease of IT Administration
Usability and Intuitiveness
Availability and Quality of Training
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Bitrix24 Reviews
Christopher C.
- Role: Human Resources
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2024
Bitrix24 is very helpful for customer service
Likeliness to Recommend
What differentiates Bitrix24 from other similar products?
Bitrix24 is our all-inclusive platform for business automation. Every aspect of our daily lives incorporates it. Leading, negotiating, tasks, projects, scrum, sprint, automation and countless other things are part of it.
What is your favorite aspect of this product?
Everyone from sales and marketing to software developers, front and back office, as well as account and management teams can easily use it. In addition, it has a series of external applications that facilitate the management of our usual tasks and their automation.
What do you dislike most about this product?
The number one problem is bitrix24 customer service. You can communicate with them through chat, but their responses are not very precise.
What recommendations would you give to someone considering this product?
I supervise communication with the client and the company and their progression through the sales funnel.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Saves Time
Please tell us why you think this review should be flagged.
Akanksh D.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2023
An ideal tool in managing projects for sprints.
Likeliness to Recommend
What differentiates Bitrix24 from other similar products?
It has all the tools you need to manage projects and tasks from CRM, chats, video calls, telephony etc. It seamlessly integrates with other leading tools. The software is available on browser, desktop and mobile.
What is your favorite aspect of this product?
The software allows for up to 48 participants in a video meeting. The capacity to record meetings and change background. Private and group chats. This provides a quick and easy way to discuss ideas and share files with specific team member.
What do you dislike most about this product?
No dislikes. All the features have been helpful to our business. We have experienced a lot of growth when using Bitrix. It is very easy to navigate and use. You can automate and customize pipelines. This helps to increase sales and overall productivity of the enterprise.
What recommendations would you give to someone considering this product?
I recommend it to everybody be in a company or an individual. It is very user friendly. It can fit into a company of any size and shape. We can effectively manage the time we spend on each task, this ensures that everybody is at pace with what is required to be done in a given time.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
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Allison C.
- Role: Operations
- Industry: Other
- Involvement: Business Leader or Manager
Submitted May 2023
A Comprehensive option of the All-in-One Solution.
Likeliness to Recommend
What differentiates Bitrix24 from other similar products?
One of the key differentiating factors of Bitrix24 is its all-in-one nature. It combines several essential business tools like CRM, project management, communication, and document sharing in a single platform. This integration saves time and streamlines workflows, eliminating the need to juggle multiple applications.
What is your favorite aspect of this product?
My favorite aspect of Bitrix24 is its versatility. It caters to the diverse needs of businesses, providing solutions for teams of all sizes and industries. Whether it's managing tasks, communicating with colleagues, or tracking customer interactions, Bitrix24 offers a comprehensive suite of tools that can adapt to different work environments.
What do you dislike most about this product?
While Bitrix24 offers a plethora of features, the user interface can sometimes feel overwhelming, especially for new users. It may take a bit of time to familiarize oneself with the platform and its various functionalities. However, once you become accustomed to it, the benefits far outweigh this initial learning curve.
What recommendations would you give to someone considering this product?
To make the most of your experience, leverage the abundance of resources available such as tutorials and customer support. This will ensure a seamless onboarding process and enable you to maximize the benefits of Bitrix24's comprehensive toolset. Remember, investing time upfront to familiarize yourself with the platform will pay off in the long run, leading to enhanced productivity and streamlined collaboration.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Efficient Service
Cons
- Charges for Enhancements
Please tell us why you think this review should be flagged.
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