What is Bitrix24?
Bitrix24 is a collaboration platform launched in 2012. Bitrix24 provides a complete suite of social collaboration, communication and management tools for your team, including CRM, files sharing, project management, calendars, and more. Bitrix24 is available in cloud and on premise.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
100 Plan to Renew
92 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+99 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Bitrix24?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Customer Self Service Capabilities
Contact Center Integration
Analytics and Reporting
Customer Service Knowledge Management
Agent Scripting
Intelligent Search
Agent Collaboration
Customer Community Management
Mobile Customer Care
Customer Service Workflow Management
Multi Channel Support
Vendor Capability Ratings
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of Implementation
Breadth of Features
Usability and Intuitiveness
Availability and Quality of Training
Quality of Features
Business Value Created
Ease of Customization
Vendor Support
Ease of IT Administration
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Bitrix24 Reviews
Mark R.
- Role: Student Academic
- Industry: Education
- Involvement: End User of Application
Submitted May 2021
Potential is there
Likeliness to Recommend
What differentiates Bitrix24 from other similar products?
Activity Stream wherein each member in the team can track tasks, their progress and update any issues highlighted."
What is your favorite aspect of this product?
It has a very good contact management tool that I use to manage our employees' profiles, customer tickets, and contact details. I can customize this software like I have a blank slate in front of me. The workload planning that Bitrix24 offers is really helpful in distributing workload for each team member.
What do you dislike most about this product?
it is difficult to train staff on, difficult and expensive to obtain support
What recommendations would you give to someone considering this product?
It is a software worth trial run.
Pros
- Unique Features
- Reliable
- Performance Enhancing
- Enables Productivity
Moses A.
- Role: Information Technology
- Industry: Energy
- Involvement: Business Leader or Manager
Submitted Feb 2021
A reliable platform in customer service management
Likeliness to Recommend
What differentiates Bitrix24 from other similar products?
Bitrix24 is flexible and comes with a number of modules and tools that execute the various business processes in our organization thus enable us work efficiently.
What is your favorite aspect of this product?
Bitrix24 helps us keep in touch with our clients and manage their issues perfectly thus build our portfolio and customer base. Its efficient and simple to use in any organization and this eases the process of customer engagement bringing flexibility. Customer support is available and willing to help all users in efficiently using the platform in a reliable manner at all times.
What do you dislike most about this product?
Some of our less tech-savvy users had a problem in adapting with the platform but this improved with time.
What recommendations would you give to someone considering this product?
Bitrix24 is efficient and will help improved the level of engagement with your customers and ensure the communication is efficient and runs uninterrupted.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Francis C.
- Role: Information Technology
- Industry: Gaming and Hospitality
- Involvement: Business Leader or Manager
Submitted Jan 2021
Fantastic in customer service management.
Likeliness to Recommend
What differentiates Bitrix24 from other similar products?
Bitrix24 is scalable and fits well in all organizations and transforms the way we communicate with our clients and even as co-workers thus cultivating teamwork and collaboration.
What is your favorite aspect of this product?
Its stable and executes a number of functions thus allowing us scale our operations and run our organization smoothly. Has helped us run a stable customer support system where we are able to connect with our clients easily and solve their issues on time. Has helped us expand our customer base and grow our marketing process by allowing us to connect with potential clients easily.
What do you dislike most about this product?
Some of our less tech-savvy users had a steep learning curve but with time they were able to learn and adjust in using the platform reliably.
What recommendations would you give to someone considering this product?
Bitrix24 is the ultimate platform for ensuring that you connect with your clients and enable team collaboration among your staff and this leads to improved service delivery at all times.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing