Bitrix24 Ltd

Bitrix24

8.5 /10

29 Reviews Write a Review

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What is Bitrix24?

Bitrix24 is a collaboration platform launched in 2012. Bitrix24 provides a complete suite of social collaboration, communication and management tools for your team, including CRM, files sharing, project management, calendars, and more. Bitrix24 is available in cloud and on premise.

Company Details

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Awards & Recognition

Bitrix24 won the following awards in the Digital Workplace category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

5 Top Rated Capabilities

6 Top Rated Features

Latest Award, 2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

Bitrix24 Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Bitrix24.

88 Likeliness to Recommend

93 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Bitrix24?

0% Negative

11% Neutral

89% Positive

Pros

Generous Negotitation
Reliable
Unique Features
Efficient Service

Feature Ratings

Average 85

Task Management

Home Page

File Sharing Collaboration

Employee Directory

Workflow & Approvals

Reporting and Analytics

Instant Messaging

Integrations

End-User Workflow Customization

Document Management

News Feed

Vendor Capability Ratings

Average 82

Availability and Quality of Training

Ease of Customization

Ease of Data Integration

Ease of Implementation

Ease of IT Administration

Vendor Support

Product Strategy and Rate of Improvement

Quality of Features

Breadth of Features

Business Value Created

Usability and Intuitiveness

Also Featured in...

Knowledge Management

Score 8.9

View Bitrix24 in this category (opens in a new tab)

Bitrix24 Reviews

Tom H.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Project, CRM and resource management

Likeliness to Recommend

10 /10

What differentiates Bitrix24 from other similar products?

We can rely on this outstanding platform to facilitate excellent customer relationships, lay the foundation for secure work, save time and ultimately increase business performance.

What is your favorite aspect of this product?

It has been our perfect tool for optimizing our CRM, automating processes, managing tasks, integrating documents, improving communication, and so on. I appreciate how easy it is to use, navigate and customize. Plus, it has all the features and functionality we need. It has had a huge impact on our company's efficiency.

What do you dislike most about this product?

Because there is not enough customization in the system or in the tools themselves, many users have adapted their processes to fit the software.

What recommendations would you give to someone considering this product?

When it comes to centralizing the management of (CRM) and other projects, activities and more, Bitrix24 is a complete game changer. Our staff has been able to save a lot of time thanks to its numerous functions and resources, which have helped us do everything every day in an orderly fashion.

Pros

Enables Productivity
Inspires Innovation
Saves Time
Respectful

Prateek B.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2023

Nice overall product, but UI can be improved

Likeliness to Recommend

8 /10

What differentiates Bitrix24 from other similar products?

Feature rich, all the required things under one roof and price is very good specially for small industries. Feature rich and cost effective solution.

What is your favorite aspect of this product?

Feature rich and cost effective. Almost every feature required for project management and client interaction is there.

What do you dislike most about this product?

User interface is very confusing.

What recommendations would you give to someone considering this product?

Its a very nice cost effective solution, but UI is not that much great as other competitors. Overall i recommend this.

Pros

Reliable
Generous Negotitation
Efficient Service
Inspires Innovation

Katrina M.

Role: Human Resources
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2023

Easy to use and worth the time!

Likeliness to Recommend

10 /10

What differentiates Bitrix24 from other similar products?

How new and modern the userface is

What is your favorite aspect of this product?

How quick it is to navigate the options

What do you dislike most about this product?

Easier way to contact customer service is needed

What recommendations would you give to someone considering this product?

To try it out; we were not turned off by it at all

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Bitrix24

What is Bitrix24?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

Bitrix24 Ratings

88 Likeliness to Recommend

93 Plan to Renew

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Bitrix24?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Task Management Includes task prioritizing, task assignments, subtasks, and task tracking and monitoring.

Home Page A landing page that the user views upon launching the app. This may include announcements and the news feed, and may be customizable by the end user.

File Sharing Collaboration Users share, view, edit, discuss, and provide feedback on content, synchronously or asynchronously, either natively or through a third-party integration.

Employee Directory Employees can browse a searchable directory containing job titles and contact information of co-workers, or identify candidates for collaboration.

Workflow & Approvals The ability to include event processing, exception handling, escalation authorization, ad hoc in-flight workflow revisions, logging and approvals.

Reporting and Analytics Includes historical and real-time dashboard visualizations, detailed and summary reporting, and easy data extraction for data analysis.

Instant Messaging Real-time, text-based communication between two or more people

Integrations The workplace platform integrates with common business applications in which users do their work, such as Office 365, G-Suite, Salesforce, and Zendesk.

End-User Workflow Customization The ability of users to create their own workflows within the platform using low-code and/or no-code development.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

News Feed A display of recent activity relevant to users. Can include notices, events, or work activities such as completed tasks, projects, or recently edited documents.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Also Featured in...

Knowledge Management

Bitrix24 Reviews

Tom H.

Project, CRM and resource management

Likeliness to Recommend

Pros

Prateek B.

Nice overall product, but UI can be improved

Likeliness to Recommend

Pros

Katrina M.

Easy to use and worth the time!

Likeliness to Recommend

Pros

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1
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Feature Ratings

Task Management

Home Page

File Sharing Collaboration

Employee Directory

Workflow & Approvals

Reporting and Analytics

Instant Messaging

Integrations

End-User Workflow Customization

Document Management

News Feed

Vendor Capability Ratings

Availability and Quality of Training

Ease of Customization

Ease of Data Integration

Ease of Implementation

Ease of IT Administration

Vendor Support

Product Strategy and Rate of Improvement

Quality of Features

Breadth of Features

Business Value Created

Usability and Intuitiveness