What is Bitrix24?
Bitrix24 is a collaboration platform launched in 2012. Bitrix24 provides a complete suite of social collaboration, communication and management tools for your team, including CRM, files sharing, project management, calendars, and more. Bitrix24 is available in cloud and on premise.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
93 Plan to Renew
88 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Bitrix24?
Pros
- Generous Negotitation
- Reliable
- Unique Features
- Efficient Service
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Task Management
Home Page
File Sharing Collaboration
Employee Directory
Workflow & Approvals
Reporting and Analytics
Instant Messaging
Integrations
End-User Workflow Customization
Document Management
News Feed
Vendor Capability Ratings
Business Value Created
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Data Integration
Ease of Implementation
Quality of Features
Availability and Quality of Training
Usability and Intuitiveness
Ease of IT Administration
Vendor Support
Ease of Customization
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Bitrix24 Reviews
Rachel H.
- Role: Operations
- Industry: Education
- Involvement: End User of Application
Submitted Nov 2022
Likeliness to Recommend
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Rachel (Helm) B.
- Role: Sales Marketing
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Nov 2022
Ideal for project and task management
Likeliness to Recommend
What differentiates Bitrix24 from other similar products?
The technical aspect, Bitrix24 is an online cloud service that you can access via browser or through a mobile or desktop app. It has several different components, such as CRM, tasks and projects, chats, online meetings, website builder, online documents and much more, all integrated and available as part of a single platform. Bitrix24 is an online workspace designed to bring people, tools and information together in your company in a more intuitive and productive way.
What is your favorite aspect of this product?
With the new Bitrix24 update, it is now possible to configure access permissions to product catalog and inventory management. With these settings you can make your work environment more secure, as you will determine who can view, access and/or edit certain areas of your company in Bitrix24. It can be used for various purposes, the main ones being sales, marketing, communication, project management, customer service and online collaboration.
What do you dislike most about this product?
Support option with longer response times for all users, not just business accounts. Everything is customized, so you have to hire consultants. Even with that, nothing was easy or simple.
What recommendations would you give to someone considering this product?
Bitrix24 is free for unlimited users on the free plan which gives you access to all the core features of the product. You can create your free Bitrix 24 account, no credit card required here, just email; for a nice and familiar desktop experience, the Bitrix24 desktop app allows you to react quickly to comments on tasks, start online meetings directly from a Bitrix24 chat, share files and do other awesome things.
Pros
- Helps Innovate
- Performance Enhancing
- Efficient Service
- Effective Service
Humayun F.
- Role: Consultant
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2022
The Best Free Collaboration Platform
Likeliness to Recommend
What differentiates Bitrix24 from other similar products?
What I like best is that it is the one of the only few free CRM platform with several features like Projects, Communications, Tasks, Funnel, and several others. It is free for life for all of your business users, and you can mostly have everything done with this collaboration platform. Also there are paid features which you can avail anytime by upgrading your plan.
What is your favorite aspect of this product?
The easy to use and intuitive user interface and one window operations is the favorite aspect of this product, as there are several other platforms out there that need different applications for different features.
What do you dislike most about this product?
What I dislike is that due to the fact that it has all the many features visible to all users, to be able to use some of them, you need to purchase the monthly plans, which gets a bit confusing as to which plan is best for the features you plan to use. Users should be given options to choose to purchase subscriptions for individual features, that makes it cost-efficient and you know exactly the modules you need to pay for to use them.
What recommendations would you give to someone considering this product?
I would strongly recommend everyone to give Bitrix24 a try, especially if you are new to CRMs. You do not need to give any credit card information and can easily import data from other CRMs using their very user friendly interface.
Pros
- Helps Innovate
- Trustworthy
- Unique Features
- Efficient Service
