Bitrix24
8.7 /10

What is Bitrix24?

Bitrix24 is a collaboration platform launched in 2012. Bitrix24 provides a complete suite of social collaboration, communication and management tools for your team, including CRM, files sharing, project management, calendars, and more. Bitrix24 is available in cloud and on premise.

Company Details


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Awards & Recognition

Bitrix24 won the following awards in the Knowledge Management category

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Bitrix24 Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Bitrix24.

89 Likeliness to Recommend

93 Plan to Renew

1
Since last award

96 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Bitrix24?

0% Negative
4% Neutral
96% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 90

Configurable Knowledge Repository

95

Reporting and Analytics

94

Social Features

94

Cataloging

93

Workflow and Approval Management

93

Intelligent Search

90

API Integration

90

AI Capabilities

90

Rich Text Editor

88

Multiple File Type Support

87

Role-Based Access

86

Vendor Capability Ratings

Average 88

Ease of Data Integration

94

Ease of Implementation

94

Product Strategy and Rate of Improvement

94

Breadth of Features

93

Quality of Features

92

Business Value Created

90

Availability and Quality of Training

87

Usability and Intuitiveness

86

Ease of IT Administration

83

Ease of Customization

80

Vendor Support

76

Bitrix24 Reviews

Jeff C.

  • Role: Finance
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Great internal communication tool.

Likeliness to Recommend

9 /10

What differentiates Bitrix24 from other similar products?

This amazing technology makes my job easier, provides a complete suite of tools in the cloud, schedules daily preparations for events, and scans documents and other information, the implementation of this software facilitates collaboration between employees, seamlessly and gives the entire project the opportunity to connect to the internet. Bitrix24 helped us overcome the problems associated with project planning and was able to reduce wasted resources, the program also closely tracks all actions and successful conversations with all employees.

What is your favorite aspect of this product?

Bitrix24 is a high quality software that manages projects properly and handles resources fairly. In addition, the developers are aware of after-sales service and the problem is properly resolved. I like the corporate side of Bitrix 24. Because, as a financial manager, you can have a dedicated website for each project, where you can do all the communication. Medium and large enterprises use one of the most complete channels available for managing tasks, creating connections, and improving performance between work teams. There are some features that are very useful for most businesses. Within this framework, you will receive tools to strengthe

What do you dislike most about this product?

The only slight flaw is that the warnings are delayed, which might be difficult to manage. As I have stated, the architecture need some updating. The reports part is not the finest, and it could be improved. The Bitrix24 support service takes a long time to respond and is ineffectual as a result of not being able to locate the default widgets supplied to new customers.

What recommendations would you give to someone considering this product?

This tool will come in handy if you are a project manager. The most difficult aspect was bringing it indoors and convincing my coworkers to utilize it. Collaboration, job organizer, CRM, phone center, and website builders are among the tools that allow you to get everything you need to manage an effective company in one spot. This platform is expected to evolve and can be tried out for a limited time. This software is incredibly effective and inspirational, with amazing project planning and management features.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Erica T.

  • Role: Sales Marketing
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Features-Packed Project Management Software

Likeliness to Recommend

8 /10

What differentiates Bitrix24 from other similar products?

There are just a few minor variations between this application and others.

What is your favorite aspect of this product?

I prefer Bitrix24 because it is unquestionably a local Internet solution that is safe for use by small and medium-sized businesses and can be implemented quickly. Collaboration, communication, social networking, business process management, and the creation of excellent papers are all made possible by this tool. The reason I chose it over other programs is that it provides for greater continuity of knowledge to handle data on web sites, which allows for a stronger engagement with customers.

What do you dislike most about this product?

All I have to say about Bitrix24 is that it was pointed to a free version that I was able to test. As a result of the "no clear functions" and the "accounting function," you will be unable to profit at that time. These, if they are in the paid version and are significant, then I don't see why they are being withheld from the free edition. They should be provided in both editions in order to give people the opportunity to experiment with and begin using some of the designs they provide.

What recommendations would you give to someone considering this product?

Bitrix24 comes in quite helpful when it comes to marketing campaign planning. It begins with a single person processing information and progresses to a sales operation with several languages supported. All of this may be accomplished with relative ease. It may also be required to conduct tests from different perspectives. Then he called for the construction of pipelines with various configurations. With all of this added features, Bitrix24 is the only software you'll ever need. I no longer hunt for alternative solutions, and this is an effort that may be saved by using Bitrix24 instead.

Pros

  • Reliable
  • Enables Productivity
  • Unique Features
  • Efficient Service

Nadja K.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2022

"The Best Free Collaboration Platform"

Likeliness to Recommend

8 /10

What differentiates Bitrix24 from other similar products?

there are very few differences perhaps in the price .

What is your favorite aspect of this product?

Bitrix24 is the only free CRM software that includes features like Tasks, Projects, Communications, Funnel, and a slew of other options. This is what I appreciate most. You can accomplish nearly anything with this one platform, and it's free for everyone who uses it. Upgrade your subscription at any moment for access to premium features.

What do you dislike most about this product?

There are so many features in Bitrix24 that it might be difficult to figure out which monthly plan is appropriate for your needs, and this can make it difficult to utilize some of them. So that you know precisely how much you'll have to spend for each function, we should be able to acquire subscriptions for specific features. For free users, there is no help.

What recommendations would you give to someone considering this product?

Bitrix24 is a great CRM to get started with if you've never used one before.

Pros

  • Reliable
  • Efficient Service
  • Effective Service
  • Saves Time

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