BigTime Logo Award Winner Product Badge
BigTime Logo Award Winner Product Badge
BigTime Software

BigTime

8.8 /10
Category
BigTime
8.8 /10

What is BigTime?

BigTime helps professional services businesses operate more effectively to better plan, manage and get paid for client work. Our award-winning Professional Services Automation (PSA) software enables better project, finance, and resource management backed by robust analytics and reporting. Thousands of professional services businesses use BigTime to deliver exceptional results for their customers, ensure teams are able to focus on the work that truly matters, and operate their businesses efficiently. See how BigTime can move your business forward. Visit bigtime.net and book a demo today.

Company Details


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Awards & Recognition

BigTime won the following awards in the Professional Services Automation category

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BigTime Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on BigTime.

86 Likeliness to Recommend

98 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BigTime?

5% Negative
3% Neutral
92% Positive

Pros

  • Continually Improving Product
  • Friendly Negotiation
  • Inspires Innovation
  • Respectful

Feature Ratings

Average 87

Client Portal

93

Email Synchronization & Tracking

91

Knowledgebase

90

Security

90

Expense Detail Tracking

90

Time Management

89

Project Management

88

Billing

87

Retainer Management

87

Business Process Analysis (BPA)

86

Process Automation

86

Vendor Capability Ratings

Average 81

Quality of Features

87

Product Strategy and Rate of Improvement

87

Breadth of Features

85

Ease of Implementation

85

Ease of Data Integration

84

Business Value Created

83

Availability and Quality of Training

81

Ease of Customization

78

Ease of IT Administration

78

Usability and Intuitiveness

77

Vendor Support

76

BigTime Reviews

Maria B.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Complete and excellent software, easy to implement

Likeliness to Recommend

9 /10

What differentiates BigTime from other similar products?

Being able to arrange everything was exactly what I needed, so it really aids me in project management and monitoring, as well as how to set up projects, tasks, and subtasks. BigTime is largely used by our organization to measure internal hours worked on projects in order to determine how much to charge. As a project manager, I'm more interested in the project management tools and eager to see how they perform.

What is your favorite aspect of this product?

I enjoy its ease of use and its strong and versatile interface; the first time I used BigTime was extremely pleasant since it is a nice tool that addresses difficulties in project management and monitoring, as well as the ability to efficiently automate. The ability to modify the reports for each user, rather than only having the choice of default settings for a group of users.

What do you dislike most about this product?

I'm concerned the learning curve will be long because there are so many features to grasp. I enjoy having so many quote possibilities, but I'm also perplexed, and I'll have to go through a billing cycle to see how it works. We only monitor hours for internal purposes, and we use milestone invoicing, so it would be wonderful to have an easy method to separate the two.

What recommendations would you give to someone considering this product?

Give it a shot if you're seeking for strategies to manage staff hours spent on certain project activities. If you're searching for something that interacts with Quickbooks and provides budgeting and project management, this software may be precisely what you're looking for because it's so configurable that it can work for any industry and any business structure.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Carol H.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

The best PSA software in the segment.

Likeliness to Recommend

9 /10

What differentiates BigTime from other similar products?

We must continually allocate our team/resources to in-house and client-facing tasks, and BigTime reporting enables us to do so. We may also examine individual project tracking, corporate profitability tracking, and personnel usage (and forecasting). It's priceless to be able to do the reports I need for my business on my own time. We've been debating whether to remove a layer and move Tasks to the Project level in order to better organize projects, tasks, and subtasks.

What is your favorite aspect of this product?

The ability to rename fields (Lexicon)/the power to customize your experience. The capacity to tailor reports. Instead of having the default settings choice for a group of users, the opportunity to personalize it for each user. We're doing a lot for our business using BigTime, and having a spot for a lot of necessary business operations is fantastic. I really appreciated our trainers' expertise of the program, as well as their attention to detail and follow-through.

What do you dislike most about this product?

BigTime user interface isn't the most user-friendly. Although it is a standard interface (file folder arrangement), incorporating the information may necessitate a number of clicks. Furthermore, it took me a long time to learn that the optimal use case is to use many browser tabs to acquire information, but this necessitates a large number of browser tabs.

What recommendations would you give to someone considering this product?

This program can be just what you're looking for if you're searching for something that interacts with Quickbooks, provides budgeting and project management, since it is so adaptable that it is likely to work for any industry and any business structure.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Rachel H.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Easy to use, customizable and excellent support.

Likeliness to Recommend

9 /10

What differentiates BigTime from other similar products?

The major issue that has been resolved is time tracking. I like how I can start a stopwatch and it will update the timesheet immediately. I've tried other applications that performed something similar, but I couldn't get the issues to go away. There was no undo button if I neglected to modify the times. In comparison to practically all other software, BigTime is considerably better developed for our business. We feel that following our financial goals in each work and across our organization will be incredibly beneficial to us.

What is your favorite aspect of this product?

I want a solution that would assist my staff in tracking time and managing tasks. This checked all of those boxes and then some. The SalesForce and QuickBooks connectors are fantastic. There are several short movies with user instructions. Invoices are contained in a single booklet, together with receipts if they are to be mailed to consumers. At a look, you can determine how profitable the work is. Almost every part is editable, so I can use my team's terminology. This cut down on our prep time, which saved us money! The BigTime team's exceptional service is the frosting on the cake.

What do you dislike most about this product?

I have been using this software for more than 2 years and I am completely satisfied, there is nothing that I do not like.

What recommendations would you give to someone considering this product?

Use the trial version to discover how much time you and your team will save. Complete all of the free onboarding sessions and instructions. Our person was extremely knowledgeable and persistent in assisting us with the first onboarding and then the complex reporting setup.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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