What is Avaya Experience Platform?
Avaya Experience Platform makes it easy to connect everything—voice, video, chat, messaging, and more—to deliver effortless experiences for customers and employees at every touchpoint. And it brings together teams, resources, and insights to maximize contact center performance and experiences.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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84 Likeliness to Recommend
2
Since last award
97 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Avaya Experience Platform?
Pros
- Saves Time
- Reliable
- Enables Productivity
- Security Protects
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Communications
Centralized Management Portal
Mobility
Web & Desktop Conferencing
Call Management
Session Border Controller
Presence IM
Third-Party Integration
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Implementation
Business Value Created
Vendor Support
Ease of IT Administration
Quality of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of Customization
Availability and Quality of Training
Breadth of Features
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Avaya Experience Platform Reviews
- Role: Consultant
- Industry: Consulting
- Involvement: End User of Application
Submitted Feb 2023
Ease business communication
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
mayur k.
- Role: Operations
- Industry: Electronics
- Involvement: Business Leader or Manager
Submitted Nov 2022
Fantastic product
Likeliness to Recommend
What differentiates Avaya Experience Platform from other similar products?
Highly effective
What is your favorite aspect of this product?
It's very efficient
What do you dislike most about this product?
Nothing specific
What recommendations would you give to someone considering this product?
Has a good centralized control
Pros
- Helps Innovate
- Continually Improving Product
- Trustworthy
- Client's Interest First
Cons
- Less Efficient Service
Gachari G.
- Role: Finance
- Industry: Other
- Involvement: End User of Application
Submitted Oct 2022
Why Avaya OneCloud is The Best
Likeliness to Recommend
What differentiates Avaya Experience Platform from other similar products?
Although Avaya OneCloud is known for its great unified communication features, it also doubles up as contact center which makes it great for business use
What is your favorite aspect of this product?
I like the flawless communication with Avaya OneCloud The software comes with a great User Interface It is seamless to use
What do you dislike most about this product?
No particular issues that I can raise as Avaya OneCloud has greatly met our needs.
What recommendations would you give to someone considering this product?
If your looking for a unified communication software, Avaya OneCloud is the real deal. It offers leading features and is affordable too.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Trustworthy