What is Avaya Experience Platform?
Avaya Experience Platform makes it easy to connect everything—voice, video, chat, messaging, and more—to deliver effortless experiences for customers and employees at every touchpoint. And it brings together teams, resources, and insights to maximize contact center performance and experiences.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceAvaya Experience Platform Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Avaya Experience Platform.
84 Likeliness to Recommend
2
Since last award
97 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Avaya Experience Platform?
Pros
- Saves Time
- Reliable
- Enables Productivity
- Security Protects
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Communications
Centralized Management Portal
Mobility
Web & Desktop Conferencing
Call Management
Session Border Controller
Presence IM
Third-Party Integration
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Implementation
Business Value Created
Vendor Support
Ease of IT Administration
Quality of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of Customization
Availability and Quality of Training
Breadth of Features
Also Featured in...
Avaya Experience Platform Reviews
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Apr 2021
Avaya OneCloud UCaaS is perfect for collaboration.
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Dan W.
- Role: Information Technology
- Industry: Transportation
- Involvement: End User of Application
Submitted Mar 2021
Authentic, Credible,and Suitable Communication App
Likeliness to Recommend
What differentiates Avaya Experience Platform from other similar products?
Avaya OneCloud is rational, with apprehensive communication features, which supports members work together. Also, Avaya OneCloud maintains extensive security, to the players or users of the application, hence, they are surrounded.
What is your favorite aspect of this product?
I love the professionalism level that Avaya OneCloud shows to the users, giving them the allowance of asking what bothers them. Also, Avaya OneCloud has a high success rate, from messaging, audios, and even video options.
What do you dislike most about this product?
A dislike is not necessarily there with Avaya OneCloud, because, the communications objectives have been fulfilled. Eventually, Avaya OneCloud would may be, look on the resolutions, for videos, and make online meetings swift.
What recommendations would you give to someone considering this product?
Avaya OneCloud has a maximum capacity to unify the whole team, and even other people outside the organization. Simple requirements, with less maintenance, will see your company work effectively.
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Trustworthy
Jane R.
- Role: Industry Specific Role
- Industry: Healthcare
- Involvement: End User of Application
Submitted Mar 2021
Effective for communication
Likeliness to Recommend
What differentiates Avaya Experience Platform from other similar products?
Avaya OneCloud ensures that your unified communication is achieved with more ease. It requires little training for users.
What is your favorite aspect of this product?
My favorite aspect of Avaya OneCloud is file sharing which ensures that the intended files reach the right individual at the right time. This saves time which is a critical aspect in attaining organizational goals.
What do you dislike most about this product?
My experience with Avaya OneCloud was good therefore I do not see anything to dislike it.
What recommendations would you give to someone considering this product?
I would recommend Avaya OneCloud to professionals in communication field. It is effective for call transfers, conference systems and group calls, all of which will result in relaying the intended information to the right persons.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing