What is Atera?
From remote IT monitoring & management to powerful ticketing and customer satisfaction surveying, Atera brings your entire IT business together. Less hassle, more control, and an MSP strategy that actually works.
Company Details
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Get AssistanceAtera Ratings
Real user data aggregated to summarize the product performance and customer experience.
95 Likeliness to Recommend
100 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Atera?
Pros
- Performance Enhancing
- Trustworthy
- Efficient Service
- Effective Service
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Management Console
Notifications
Automation
Deployment
Testing
Third Party Application Patching
Approval Process
Assessment
Validation
Scheduling
Reporting
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Ease of IT Administration
Vendor Support
Availability and Quality of Training
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Quality of Features
Ease of Customization
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Atera Reviews
Jahniel F.
- Role: Information Technology
- Industry: Electronics
- Involvement: IT Leader or Manager
Submitted Feb 2024
Fantastic product! Nothing disappoints!
Likeliness to Recommend
What differentiates Atera from other similar products?
User friendliness
What is your favorite aspect of this product?
Makes everything easier
What do you dislike most about this product?
Nothing really
What recommendations would you give to someone considering this product?
To give it a try and they definitely will not regret it, it’s an all in one program which makes daily work a lot easier and keeps your organized.
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Efficient Service
Avi V.
- Role: C-Level
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Feb 2024
Fantastic product!
Likeliness to Recommend
What differentiates Atera from other similar products?
Productivity and information
What is your favorite aspect of this product?
Remote registry and services
What do you dislike most about this product?
Mail notification future, is often not working
What recommendations would you give to someone considering this product?
my only advise will be, if you looking for some RMM tool and client management, and information required for daily basis support, that software it will help to improve a systems
Pros
- Trustworthy
- Efficient Service
- Effective Service
- Inspires Innovation
Cons
- Charges for Enhancements
Steven N.
- Role: Information Technology
- Industry: Transportation
- Involvement: IT Leader or Manager
Submitted Feb 2024
Great product - blows away the competition!
Likeliness to Recommend
What differentiates Atera from other similar products?
Mostly, their pricing is by technician, not by device like other RMM/PSA software.
What is your favorite aspect of this product?
I can do anything remotely, including remoting into a device to fix it when I am outside of the network without any special software!
What do you dislike most about this product?
Their reporting could be a little better but they are working on that.
What recommendations would you give to someone considering this product?
Try it. You won't be disappointed. Work with their network discovery tool and you'll find things you forgotten about!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing