What is AskNicely?
AskNicely connects real-time customer feedback with all your teams, systems and processes, based on the Net Promoter Score (NPS®) framework. AskNicely measures every customer experience, coaches and motivates your frontline teams, and makes every location perform like your best.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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90 Likeliness to Recommend
95 Plan to Renew
88 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love AskNicely?
Pros
- Caring
- Efficient Service
- Respectful
- Trustworthy
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Questionnaire Design/Survey Builder
Alerts
Data Visualization
Dashboards, Analytics and Reporting
Sentiment Analytics
Text Analytics
Multi-Channel Data Collection
API Framework
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Implementation
Vendor Support
Ease of Customization
Quality of Features
Product Strategy and Rate of Improvement
Business Value Created
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Breadth of Features
AskNicely Reviews
Kary M.
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: Vendor Selection and Purchasing
Submitted Mar 2022
I highly recommend this product
Likeliness to Recommend
What differentiates AskNicely from other similar products?
Better product support the customer support
What is your favorite aspect of this product?
Feedback a process
What do you dislike most about this product?
Wait time for customer support
What recommendations would you give to someone considering this product?
You won't be disappointed
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Mar 2022
Easy to use, but a bit pricey
Likeliness to Recommend
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Continually Improving Product
Cons
- Charges for Enhancements
- Less Generous
Rebecca (Bex) S.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: Business Leader or Manager
Submitted Feb 2022
It allowed us real time feedback - amazing tool
Likeliness to Recommend
What differentiates AskNicely from other similar products?
Ease of use
What is your favorite aspect of this product?
How our staff could login and get excited Dashboard was awesome!
What do you dislike most about this product?
I can't think of anything
What recommendations would you give to someone considering this product?
That is a great addition to a company to get first hand knowledge from customers and used as a tool to excite and challenge staff!
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity