What is AskNicely?
AskNicely connects real-time customer feedback with all your teams, systems and processes, based on the Net Promoter Score (NPS®) framework. AskNicely measures every customer experience, coaches and motivates your frontline teams, and makes every location perform like your best.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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90 Likeliness to Recommend
95 Plan to Renew
88 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love AskNicely?
Pros
- Caring
- Efficient Service
- Respectful
- Trustworthy
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Questionnaire Design/Survey Builder
Alerts
Data Visualization
Dashboards, Analytics and Reporting
Sentiment Analytics
Text Analytics
Multi-Channel Data Collection
API Framework
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Implementation
Vendor Support
Ease of Customization
Quality of Features
Product Strategy and Rate of Improvement
Business Value Created
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Breadth of Features
AskNicely Reviews
Jacinda L.
- Role: Human Resources
- Industry: Government
- Involvement: End User of Application
Submitted Feb 2022
Great for feedback data collection
Likeliness to Recommend
What differentiates AskNicely from other similar products?
Great data visulization.
What is your favorite aspect of this product?
Ability to capture results and reflect.
What do you dislike most about this product?
Nothing I dislike.
What recommendations would you give to someone considering this product?
Great product, worth it.
Pros
- Performance Enhancing
- Unique Features
- Helps Innovate
- Reliable
Bailey W.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Feb 2022
Robust internal feedback tool
Likeliness to Recommend
What differentiates AskNicely from other similar products?
Ask Nicely's survey customization is far more advanced than similar tools, and the ability to have so many data points attached to a customer makes the NPS score data more valuable because it can be attributed to different dimensions like project/customer type, project manager, region, etc. It's really good at generating internal feedback for coaching and improvement versus just focusing on getting public reviews, but it still helps a lot with that too.
What is your favorite aspect of this product?
My favorite aspect is really the customization of the survey and data tags for customers. As an agency it was really easy to make this fit our client in the restoration industry very well so they could understand the customer experience at a multi-office level but even down to the things that matter most to customers for different types of projects and see which project managers need some coaching and specifically around which key attributes.
What do you dislike most about this product?
The only real downside is that it doesn't track external reviews sites like Google, Facebook, Yelp, etc. Like many other reputation management tools do.
What recommendations would you give to someone considering this product?
If you're looking for a tool that provides deep customer experience insights and you complete many projects on a monthly basis, then this is a great value add. If you don't do a ton of projects regularly or just want to get more positive public reviews, there are much simpler, cheaper tools out there
Pros
- Effective Service
- Fair
- Reliable
- Enables Productivity
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- Role: Human Resources
- Industry: Technology
- Involvement: Vendor Selection and Purchasing
Submitted Feb 2022
Unable to meet our organization expectations
Likeliness to Recommend
What differentiates AskNicely from other similar products?
I believe that they have a clear value proposition in each communication channel that they handle. In addition, the UI is simple and intuitive to use and they have a help chat that is included in the platform during certain periods of the day.
What is your favorite aspect of this product?
The platform is quite intuitive and easy to use. In addition, the price is the most comfortable in the market, after having investigated and contacted at least 3 more providers.
What do you dislike most about this product?
Our expectations were not fully met. I had two conversations with the sales rep where he promised us certain features and when we got access to the platform we couldn't use them. Unfortunately we had a lot of challenges connecting APIs and migrating data from our CRM (Hubspot). At the functional level, they have many limitations and the response range to solve it was very long.
What recommendations would you give to someone considering this product?
Be clear about what you want to achieve with this product, specifically what type of surveys you want to handle and if you want to bring the information directly from the CRM. With these clarity you can avoid many frustrations when they are already using the product.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Trustworthy
Cons
- Under Delivered
- Less Productive
- Less Transparent