What is AskNicely?
AskNicely connects real-time customer feedback with all your teams, systems and processes, based on the Net Promoter Score (NPS®) framework. AskNicely measures every customer experience, coaches and motivates your frontline teams, and makes every location perform like your best.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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90 Likeliness to Recommend
95 Plan to Renew
88 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love AskNicely?
Pros
- Caring
- Efficient Service
- Respectful
- Trustworthy
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Questionnaire Design/Survey Builder
Alerts
Data Visualization
Dashboards, Analytics and Reporting
Sentiment Analytics
Text Analytics
Multi-Channel Data Collection
API Framework
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Implementation
Vendor Support
Ease of Customization
Quality of Features
Product Strategy and Rate of Improvement
Business Value Created
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Breadth of Features
AskNicely Reviews
Ariel L.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Nov 2022
AskNicely: daily assets for you
Likeliness to Recommend
What differentiates AskNicely from other similar products?
AskNicely.com is used daily for social media posts on sites like Facebook and Instagram. Locations use the platform to inform consumers about daily promotions, provide informational and educational materials, and fun facts, images and videos to provide an escape from everyday life. Having pre-created posts and a database that helps treasure time in researching and generating ideas for content.
What is your favorite aspect of this product?
It is a good solution when you want to consolidate vendors, as they have multiple components. Apparently, certain components are more of a core competency for them than others. But overall, it's a strong solution. It's really great for posting on social media ahead of time, so you don't need to keep remembering to post.
What do you dislike most about this product?
Referral information could have increased customizations. Surveys could have more customizations to omit and show routes. Displayed features do not work properly, such as filtering.
What recommendations would you give to someone considering this product?
The images are attractive along with the navigation. the available metrics and reports are great tools! The reason for the low rating is that while all elements of AskNicely.com are excellent, there are problems almost daily. Features do not work properly, such as filtering and promoting posts.
Pros
- Enables Productivity
- Unique Features
- Respectful
- Fair
Ephy K.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: End User of Application
Submitted Oct 2022
Great product!!
Likeliness to Recommend
What differentiates AskNicely from other similar products?
Has great breath of other features
What is your favorite aspect of this product?
The UI is visually appealing Great Support
What do you dislike most about this product?
Sometimes the dashboard has too much information and therefore requires unnecessary scrolling if you need to find something.
What recommendations would you give to someone considering this product?
It is quick to deploy and use. Does not require extensive training. I highly recommend.
Pros
- Helps Innovate
- Effective Service
- Inspires Innovation
- Caring
Quin R.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Apr 2022
They need more client support.
Likeliness to Recommend
What differentiates AskNicely from other similar products?
high response rates
What is your favorite aspect of this product?
high response rates
What do you dislike most about this product?
difficult to use. Sometimes breaks. support team needs more bandwidth
What recommendations would you give to someone considering this product?
can be a good option if you're just focused on response rates
Pros
- Continually Improving Product
- Caring
- Client's Interest First
- Generous Negotitation
Cons
- Inhibits Innovation
- Less Productive
- Less Effective Service