What is Alchemer?
Alchemer is a online survey software tool for designing online surveys, collecting data and performing analysis. Our tool supports a variety of online data collection methods including online surveys, online quizzes, questionnaires, web forms, and landing pages.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
100 Plan to Renew
74 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+71 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Alchemer?
Pros
- Security Protects
- Respectful
- Reliable
- Altruistic
Cons
- Vendor's Interest First
- Under Delivered
- Charges for Enhancements
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Questionnaire Design/Survey Builder
Dashboards, Analytics and Reporting
Alerts
Sentiment Analytics
Multi-Channel Data Collection
Data Visualization
API Framework
Text Analytics
Vendor Capability Ratings
Usability and Intuitiveness
Breadth of Features
Quality of Features
Ease of Implementation
Availability and Quality of Training
Ease of Customization
Business Value Created
Ease of Data Integration
Product Strategy and Rate of Improvement
Vendor Support
Ease of IT Administration
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Alchemer Reviews
Mark T.
- Role: C-Level
- Industry: Consulting
- Involvement: End User of Application
Submitted Jan 2022
Very easy, intuitive survey builder & reporting.
Likeliness to Recommend
What differentiates Alchemer from other similar products?
Very easy to learn and to use. A reasonably priced annual fee with no restrictions on numbers of surveys or responses.
What is your favorite aspect of this product?
Great ease of survey building, creating segment analysis, extracting reports. It may meet all your needs, unless you have very sophisticated needs requiring something like SPSS. For me, it does everything.
What do you dislike most about this product?
Lack os weighting capabilities for sample strata.
What recommendations would you give to someone considering this product?
Try it; you'll love it.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Cons
- Charges for Enhancements
- Vendor's Interest First
- Under Delivered
Trevor H.
- Role: Industry Specific Role
- Industry: Consulting
- Involvement: End User of Application
Submitted Jan 2022
Feature-rich and easy-to-use survey platform
Likeliness to Recommend
What differentiates Alchemer from other similar products?
I can't speak about pricing, but I can say it's just as good (if not better) than any other survey platform (like Qualtrics or Survey Monkey). It's really feature-rich (although the platform itself can be clunky to use... like you have to go through 2-3 screens to anchor certain answers).
What is your favorite aspect of this product?
It's easy to get a hang of if you've used other survey platforms. It's also really great for QAing questionnaires and making sure you find problems before you launch. I really appreciate how easy it is to distribute as well... though it took a while to learn, we've gotten a hang of being able to build and launch surveys so our panel partners can distribute them.
What do you dislike most about this product?
Because of how feature-rich it is, a lot of the features are really hard to use/find because they are buried away. Like conditional logic can take forever to set up because you have to go through several pages to make sure it's right. I also really dislike the page structure because if you have a long survey, it can be really hard to jump around and edit the parts that you need. Also the open-end analytic tools are nowhere near competitors (but thankfully you don't have to pay an arm and a leg for what is there).
What recommendations would you give to someone considering this product?
This is better than your typical SurveyMonkey or Google Surveys... but look at Qualtrics too as they have better analytic tools including stat testing and open-end analysis... but it is always very, very expensive so the Qualtrics route might not be worth it. Honestly, Alchemer is a good route if you want a feature-rich survey tool but not the crazy cost of a Qualtrics platform. Just understand that there are some drawbacks to going the cheaper route.
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Unique Features
Cons
- Less Efficient Service
- Vendor's Interest First
Gregory K.
- Role: C-Level
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Jan 2022
Highly capable software that's 60% less expensive
Likeliness to Recommend
What differentiates Alchemer from other similar products?
Alchemer is one of only four web survey platforms that offers all of the following features: Cross-tabs, Image heat maps, Video dial testing, Time limits on questions, and Conjoint exercises. Of those four competitors that offer this array of important features (the others being Decipher, QuestionPro, and Qualtrics), Alchemer has the best pricing available to small/sole proprietor business operators.
What is your favorite aspect of this product?
I like that I'm able to create fairly complex surveys without worrying at all about the number of respondents impacting my baseline subscription costs. I am entitled to e-mail 10,000 potential respondents per month at no additional cost, and that is plenty for my operations at this stage of growth.
What do you dislike most about this product?
The software platform can be somewhat challenging to learn. The Copy/Paste function for questions is a little clunky. There was also one time when the automated "thank you" e-mail to completed respondents conked out on one of my surveys, and Alchemer tech support was unable to identify the cause of that one-time glitch. Fortunately, that issue has never resurfaced in multiple survey projects since.
What recommendations would you give to someone considering this product?
Honestly, I have a twinge of worry that if too many other market research practitioners discover Alchemer, my own competitive advantage will be diminished. So, I'm not really here to teach my competitors how to do better surveys more cost-effectively! But, honestly, Alchemer is a darn good product and a well-run operation.
Pros
- Enables Productivity
- Trustworthy
- Effective Service
- Caring
