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Alchemer Logo
Alchemer LLC

Alchemer

7.2 / 10
Category
Alchemer
7.2 / 10

What is Alchemer?

Alchemer is a online survey software tool for designing online surveys, collecting data and performing analysis. Our tool supports a variety of online data collection methods including online surveys, online quizzes, questionnaires, web forms, and landing pages.

Company Details


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Awards & Recognition

Alchemer won the following awards in the Voice of the Customer category

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Alchemer Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Alchemer.

89 Likeliness to Recommend

100 Plan to Renew

74 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+71 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Alchemer?

0% Negative
11% Neutral
89% Positive

Pros

  • Security Protects
  • Respectful
  • Reliable
  • Performance Enhancing

Cons

  • Under Delivered
  • Charges for Enhancements
  • Less Generous

Feature Ratings

Average 79

Questionnaire Design/Survey Builder

87

Dashboards, Analytics and Reporting

81

Alerts

80

Sentiment Analytics

79

Multi-Channel Data Collection

78

Data Visualization

77

API Framework

75

Text Analytics

70

Vendor Capability Ratings

Average 78

Breadth of Features

89

Ease of IT Administration

89

Ease of Customization

70

Quality of Features

70

Ease of Data Integration

69

Ease of Implementation

69

Availability and Quality of Training

67

Vendor Support

67

Product Strategy and Rate of Improvement

62

Business Value Created

60

Usability and Intuitiveness

45

Alchemer Reviews

Brianda G. E.

  • Role: Human Resources
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Easy to use , higher price point but may be worth

Likeliness to Recommend

8 / 10

What differentiates Alchemer from other similar products?

I’m not sure I have too much reference . Survey monkey and gizmo are the only points of reference and they all seem very similar

What is your favorite aspect of this product?

It’s easy to create surveys and get response in real time

What do you dislike most about this product?

Nothing really

What recommendations would you give to someone considering this product?

Get trial and see if the extra bells and whistles are worth the investment. There are products that are cheaper that do similar but not as detailed or customizable tasks . If you need more customization this is probably the one to go with

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

Joseph L.

  • Role: Industry Specific Role
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Great features, easy to use, but pricey.

Likeliness to Recommend

9 / 10

What differentiates Alchemer from other similar products?

The customer service is amazing and the report sharing capabilities are refreshingly unique.

What is your favorite aspect of this product?

Ease of survey building and sharing results with others.

What do you dislike most about this product?

Pricing! We were cruising along in our contract until a sudden and exponential increase of pricing occurred, resulting in our cutting users from 100+ to single digits in order to maintain budgeted amount for the product.

What recommendations would you give to someone considering this product?

Make sure it has the features most suitable to you and that you have the budget for it.

Pros

  • Trustworthy
  • Efficient Service
  • Effective Service
  • Caring

Cons

  • Less Generous
  • Less Transparent
  • Less Friendly Negotiation

Hitesh D.

  • Role: Sales Marketing
  • Industry: Entertainment
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Great platform for creating surveys and analyses

Likeliness to Recommend

8 / 10

What differentiates Alchemer from other similar products?

Pricing and UI

What is your favorite aspect of this product?

Ease of use and cost effective

What do you dislike most about this product?

I don't dislike anything about Alchemer so far.

What recommendations would you give to someone considering this product?

Alchemer offers a large number of question types to choose from, so go for it.

Pros

  • Performance Enhancing
  • Trustworthy
  • Unique Features
  • Security Protects

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