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ADP Workforce Now Logo
ADP

ADP Workforce Now

Composite Score
7.3 /10
CX Score
7.3 /10

What is ADP Workforce Now?

ADP Workforce Now, is an all-in-one software for HR, payroll, time & more. From payroll and HR to talent, benefits, and beyond, ADP Workforce Now adapts to the way you work. ADP Workforce Now gives you access to comprehensive reporting and the analytics you need with relevant, actionable insights. ADP HR Solutions provide a system of human resource management software solutions to streamline the management of human capital and payroll needs for any sized business.

Company Details

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Awards & Recognition

ADP Workforce Now won the following awards in the Workforce Management - Midmarket category

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ADP Workforce Now Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ADP Workforce Now.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

80 Likeliness to Recommend

2
Since last award

89 Plan to Renew

2
Since last award

75 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+72 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ADP Workforce Now?

6% Negative
13% Neutral
81% Positive

Pros

  • Security Protects
  • Reliable
  • Trustworthy
  • Respectful

Feature Ratings

Average 76

Time Capture

81

Time Capture Physical

80

Shift Management

78

Workforce Dashboards and Reporting

77

Staffing

77

Attendance Management and Policies

76

Workforce Scheduling

76

Workforce Planning and Forecasting

74

Absence Management

74

Rate Policies

73

Labor Costing and Splitting

71

Vendor Capability Ratings

Average 74

Breadth of Features

79

Ease of Implementation

78

Ease of IT Administration

76

Business Value Created

76

Quality of Features

76

Ease of Data Integration

75

Usability and Intuitiveness

74

Availability and Quality of Training

73

Product Strategy and Rate of Improvement

72

Ease of Customization

70

Vendor Support

70

ADP Workforce Now Reviews

  • Role: Human Resources
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted May 2020

Good product but limited customization

Likeliness to Recommend

4 /10

Pros

  • Generous Negotitation
  • Security Protects
  • Continually Improving Product
  • Fair

Cons

  • Less Efficient Service
  • Less Effective Service
  • Wastes Time

Kelly N.

  • Role: Human Resources
  • Industry: Healthcare
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2020

Needs more customization capabilities

Likeliness to Recommend

6 /10

What differentiates ADP Workforce Now from other similar products?

Integration capability

What is your favorite aspect of this product?

Integration capability

What do you dislike most about this product?

Lack of customization

What recommendations would you give to someone considering this product?

Make sure it has the capabilities to integrate with current workflow

Pros

  • Includes Product Enhancements
  • Appreciates Incumbent Status

Cons

  • Inhibits Innovation
  • Slower Product Innovation
  • Less Reliable
  • Role: Human Resources
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Apr 2020

ADP is a great and simple tool!

Likeliness to Recommend

8 /10

Pros

  • Helps Innovate
  • Effective Service
  • Transparent
  • Trustworthy

Cons

  • Vendor's Interest First
  • Leverages Incumbent Status

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