ADP

ADP Workforce Now

8.0 /10

What is ADP Workforce Now?

ADP HR Solutions provide a system of human resource management software solutions to streamline the management of human capital and payroll needs for any sized business.

Company Details

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ADP Workforce Now Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ADP Workforce Now.

82 Likeliness to Recommend

1
Since last award

92 Plan to Renew

1
Since last award

78 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

+70 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ADP Workforce Now?

8% Negative

13% Neutral

79% Positive

Pros

Security Protects
Reliable
Respectful
Performance Enhancing

Feature Ratings

Average 80

Direct Deposit

Time and Attendance

Self Service Portal

Vacation and Leave Tracking

Compensation Management

Benefits Calculation

Tax Form Preparation

HR Systems Interface

Taxation Deduction

Retirement Plan Tracking

Accounting Systems Interface

Vendor Capability Ratings

Average 75

Quality of Features

Ease of Implementation

Breadth of Features

Business Value Created

Ease of IT Administration

Ease of Data Integration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Availability and Quality of Training

Also Featured in...

Benefits Administration

Score 8.2

View ADP Workforce Now in this category (opens in a new tab)

Human Capital Management - Midmarket

Score 7.8

View ADP Workforce Now in this category (opens in a new tab)

Workforce Management - Midmarket

Score 7.1

View ADP Workforce Now in this category (opens in a new tab)

ADP Workforce Now Reviews

Role: Human Resources
Industry: Healthcare
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted May 2020

Good product but limited customization

Likeliness to Recommend

4 /10

Pros

Generous Negotitation
Security Protects
Continually Improving Product
Fair

Cons

Less Efficient Service
Less Effective Service
Wastes Time

karen m.

Role: Human Resources
Industry: Entertainment
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2020

Great product! Adaptable to many needs.

Likeliness to Recommend

8 /10

What differentiates ADP Workforce Now from other similar products?

Their customer service. Adaptability.

What is your favorite aspect of this product?

Time savings.

What do you dislike most about this product?

Nothing I dislike

What recommendations would you give to someone considering this product?

Lots of features.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Kelly N.

Role: Human Resources
Industry: Healthcare
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2020

Needs more customization capabilities

Likeliness to Recommend

6 /10

What differentiates ADP Workforce Now from other similar products?

Integration capability

What is your favorite aspect of this product?

Integration capability

What do you dislike most about this product?

Lack of customization

What recommendations would you give to someone considering this product?

Make sure it has the capabilities to integrate with current workflow

Pros

Includes Product Enhancements
Appreciates Incumbent Status

Cons

Inhibits Innovation
Slower Product Innovation
Less Reliable

ADP Workforce Now

What is ADP Workforce Now?

Company Details

Need Assistance?

ADP Workforce Now Ratings

82 Likeliness to Recommend

1 Since last award

92 Plan to Renew

1 Since last award

78 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+70 Net Emotional Footprint

How much do users love ADP Workforce Now?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Direct Deposit Ability to print or deposit paychecks directly into bank accounts.

Time and Attendance Includes time tracking, attendance tracking, vacation tracking, PTO, sick and necessary leave tracking, and alert mechanisms.

Self Service Portal Ability for employees to update personal profiles through a self-service portal.

Vacation and Leave Tracking Ability to track employee sick and vacation entitlements.

Compensation Management Includes all aspects of compensation design, salary bands, salaried and hourly employment information, and bonus and variable compensation.

Benefits Calculation Ability to calculate benefits

Tax Form Preparation Ability to prepare employee taxation forms at tax time.

HR Systems Interface Ability to interface with the organization’s HR system.

Taxation Deduction Ability to calculate and deduct appropriate taxes

Retirement Plan Tracking Ability to manage employee retirement benefits and tax implications.

Accounting Systems Interface Ability to interface with the organization’s accounting system.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Benefits Administration

Human Capital Management - Midmarket

Workforce Management - Midmarket

ADP Workforce Now Reviews

Good product but limited customization

Likeliness to Recommend

Pros

Cons

karen m.

Great product! Adaptable to many needs.

Likeliness to Recommend

Pros

Kelly N.

Needs more customization capabilities

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Direct Deposit

Time and Attendance

Self Service Portal

Vacation and Leave Tracking

Compensation Management

Benefits Calculation

Tax Form Preparation

HR Systems Interface

Taxation Deduction

Retirement Plan Tracking

Accounting Systems Interface

Vendor Capability Ratings

Quality of Features

Ease of Implementation

Breadth of Features

Business Value Created

Ease of IT Administration

Ease of Data Integration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Availability and Quality of Training