ADP Workforce Now

What differentiates ADP Workforce Now from other similar products?

Honestly, the customer service makes my blood pressure rise, I compare it to dealing with CRA is April. You can try to get good service but it is not likely going to happen. I have gone all the way to the CEO of ADP and still was not able to br treated respectfully, nor were my client's issue rectified. My advise - stay away from ADP. They had a terrible reputation amongst Bookkeepers and accountants as we know it should not run like this

What is your favorite aspect of this product?

Nothing, I have nothing good to say about this company.

What do you dislike most about this product?

Everything but mostly their customer service. For years, with many clients, not just one

What recommendations would you give to someone considering this product?

Run, run to Ceridian

What differentiates ADP Workforce Now from other similar products?

ADP is a large suite of products designed for people teams. It has many features and integrations and is realiable and pretty intuitive to use.

What is your favorite aspect of this product?

It's fairly easy to use and has a mobile app!

What do you dislike most about this product?

The UI is definitely outdated and the mobile app is slow to load (the intro animation takes forever).

What recommendations would you give to someone considering this product?

It gets the job done but nothing fancy.

What differentiates ADP Workforce Now from other similar products?

As a company we use both accounting and HR management systems, as often happens we have to change services or platforms due to the high cost of licenses, by having our experience with ADP we were able to develop a product that would allow us to develop our employees' experience with payroll and benefits enrollment, as well as manage our payroll and tax returns.

What is your favorite aspect of this product?

Being an administrative management program it can be somewhat complex due to so many functions but has a great learning opportunity through videos, webcasts, PDFs, lectures and virtual conferences. The reporting capabilities are very extensive. There are many standard reports that provide the base report with the opportunity to customize fields, sorting among others.

What do you dislike most about this product?

It can be said that it is the perfect tool for a general office management and it is the same level that they should have for their service center, which can happen a day that I call on the phone with the help desk to solve an urgent problem with an inexperienced employee with which I can lose up to more 2 or 3 hours as I could also have a fortunate day and I answer the phone a very experienced employee who can solve my problem in less than 5 or 10 minutes.

What recommendations would you give to someone considering this product?

From experiences with ADP Workforce now the best way to take advantage of this software so that your company is already something big because of the cost that comes with this program, it is good for large companies for its choice of benefits, employees in multiple locations, multiple tax jurisdictions and payment types varied salary, hourly, commission, among others. For us it is very reliable and secure.