What is Accelo?
Accelo is used and loved by professional service businesses around the world to manage their client work, profitably. The end-to-end cloud-based platform manages all aspects of client work delivery, from prospect to payment, including sales, projects, tickets, retainers, timesheets, resourcing and more, regardless of where you are. With an emphasis on time and money, the client work management platform gives you a holistic view of your most up-to-date business data and financial performance. Having client communications, activities and work centralized in a single platform, you always know where things are without having to ask for a status update.
Company Details
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87 Likeliness to Recommend
96 Plan to Renew
91 Satisfaction of Cost Relative to Value
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Since last award
Emotional Footprint Overview
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Accelo?
Pros
- Reliable
- Efficient Service
- Trustworthy
- Unique Features
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Resource Planning
Project Portfolio Management
Analytics and Reporting
Timesheet Management
Lifecycle Management
Vendor Capability Ratings
Breadth of Features
Business Value Created
Product Strategy and Rate of Improvement
Availability and Quality of Training
Quality of Features
Ease of Data Integration
Ease of Implementation
Ease of IT Administration
Ease of Customization
Usability and Intuitiveness
Vendor Support
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Accelo Reviews
Hannah L.
- Role: Human Resources
- Industry: Finance
- Involvement: End User of Application
Submitted Nov 2023
Mastering Efficiency in Service Management
Likeliness to Recommend
What differentiates Accelo from other similar products?
It combines project management, client relationship management, sales, and service delivery into one platform. This sets it apart from other niche software by providing a comprehensive solution for service-based businesses.
What is your favorite aspect of this product?
Accelo's automated time tracking and invoicing capabilities. It has not only saved us countless hours but also improved accuracy in billing
What do you dislike most about this product?
No dislikes for me currently
What recommendations would you give to someone considering this product?
Just Invest in training to ensure your team fully utilizes the platform's capabilities.
Pros
- Caring
- Reliable
- Enables Productivity
- Respectful
Ruth N.
- Role: C-Level
- Industry: Media
- Involvement: Business Leader or Manager
Submitted Nov 2023
Outstanding for Flexibility & Customization
Likeliness to Recommend
What differentiates Accelo from other similar products?
Accelo allows for businesses to purchase the modules based upon need and employee type, so you can purchase modules (such as sales, projects, tasks, reporting, billing) per individual user access. This makes a very cost effective and easy-to-train software, where you don't have to train employees how to use the entire robust platform, nor give them access to areas that don't apply to them. The platform is also very customizable so it conforms to your organization's processes instead of your company having to create processes around the platform's capabilities. These were all very important aspects to the software when we were shopping around.
What is your favorite aspect of this product?
Project and resource management is so easy!
What do you dislike most about this product?
Reporting is limited unless you purchase the module, which is the only drawback to the entire platform that I've experienced.
What recommendations would you give to someone considering this product?
This is an extraordinary platform! We shopped multiple competitors and selected Accelo due to its flexibility and customization options. If you're searching for a customizable, easy-to-use and integrate platform, I highly recommend you consider Accelo. It's very cost effective and the individual modules help simplify your employee onboarding process. And the client portal is fantastic for approvals!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Cons
- Charges for Enhancements
Greg L.
- Role: C-Level
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Nov 2023
Great capabilities, but lacking intuitiveness.
Likeliness to Recommend
What differentiates Accelo from other similar products?
It seems to be built for our industry, many of the features suggest the product designers came from our industry.
What is your favorite aspect of this product?
The transparency it affords managers about both people and work.
What do you dislike most about this product?
The lack of intuitiveness and the admin time it requires of our project managers. We're still looking to reduce that element in our work processes.
What recommendations would you give to someone considering this product?
Push the client service team hard on how your business processes will fit Accelo and what will be required to change. Have your eyes wide open about what implementation will look like.
Pros
- Reliable
- Unique Features
- Efficient Service
- Performance Enhancing
Cons
- Vendor Friendly Policies
- Under Delivered
- Inhibits Innovation