Accelo
8.5 /10

What is Accelo?

Accelo is used and loved by professional service businesses around the world to manage their client work, profitably. The end-to-end cloud-based platform manages all aspects of client work delivery, from prospect to payment, including sales, projects, tickets, retainers, timesheets, resourcing and more, regardless of where you are. With an emphasis on time and money, the client work management platform gives you a holistic view of your most up-to-date business data and financial performance. Having client communications, activities and work centralized in a single platform, you always know where things are without having to ask for a status update.

Company Details


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Awards & Recognition

Accelo won the following awards in the Project Portfolio Management - Midmarket category

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Accelo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Accelo.

87 Likeliness to Recommend

96 Plan to Renew

91 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Accelo?

4% Negative
4% Neutral
92% Positive

Pros

  • Reliable
  • Efficient Service
  • Trustworthy
  • Unique Features

Feature Ratings

Average 90

Resource Planning

91

Project Portfolio Management

91

Analytics and Reporting

91

Timesheet Management

89

Lifecycle Management

88

Vendor Capability Ratings

Average 87

Breadth of Features

93

Business Value Created

92

Product Strategy and Rate of Improvement

90

Availability and Quality of Training

90

Quality of Features

89

Ease of Data Integration

89

Ease of Implementation

87

Ease of IT Administration

84

Ease of Customization

82

Usability and Intuitiveness

82

Vendor Support

79

Accelo Reviews

Hannah L.

  • Role: Human Resources
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2023

Mastering Efficiency in Service Management

Likeliness to Recommend

8 /10

What differentiates Accelo from other similar products?

It combines project management, client relationship management, sales, and service delivery into one platform. This sets it apart from other niche software by providing a comprehensive solution for service-based businesses.

What is your favorite aspect of this product?

Accelo's automated time tracking and invoicing capabilities. It has not only saved us countless hours but also improved accuracy in billing

What do you dislike most about this product?

No dislikes for me currently

What recommendations would you give to someone considering this product?

Just Invest in training to ensure your team fully utilizes the platform's capabilities.

Pros

  • Caring
  • Reliable
  • Enables Productivity
  • Respectful

Ruth N.

  • Role: C-Level
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

Outstanding for Flexibility & Customization

Likeliness to Recommend

10 /10

What differentiates Accelo from other similar products?

Accelo allows for businesses to purchase the modules based upon need and employee type, so you can purchase modules (such as sales, projects, tasks, reporting, billing) per individual user access. This makes a very cost effective and easy-to-train software, where you don't have to train employees how to use the entire robust platform, nor give them access to areas that don't apply to them. The platform is also very customizable so it conforms to your organization's processes instead of your company having to create processes around the platform's capabilities. These were all very important aspects to the software when we were shopping around.

What is your favorite aspect of this product?

Project and resource management is so easy!

What do you dislike most about this product?

Reporting is limited unless you purchase the module, which is the only drawback to the entire platform that I've experienced.

What recommendations would you give to someone considering this product?

This is an extraordinary platform! We shopped multiple competitors and selected Accelo due to its flexibility and customization options. If you're searching for a customizable, easy-to-use and integrate platform, I highly recommend you consider Accelo. It's very cost effective and the individual modules help simplify your employee onboarding process. And the client portal is fantastic for approvals!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cons

  • Charges for Enhancements

Greg L.

  • Role: C-Level
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

Great capabilities, but lacking intuitiveness.

Likeliness to Recommend

9 /10

What differentiates Accelo from other similar products?

It seems to be built for our industry, many of the features suggest the product designers came from our industry.

What is your favorite aspect of this product?

The transparency it affords managers about both people and work.

What do you dislike most about this product?

The lack of intuitiveness and the admin time it requires of our project managers. We're still looking to reduce that element in our work processes.

What recommendations would you give to someone considering this product?

Push the client service team hard on how your business processes will fit Accelo and what will be required to change. Have your eyes wide open about what implementation will look like.

Pros

  • Reliable
  • Unique Features
  • Efficient Service
  • Performance Enhancing

Cons

  • Vendor Friendly Policies
  • Under Delivered
  • Inhibits Innovation

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