What is Accelo?
Accelo is used and loved by professional service businesses around the world to manage their client work, profitably. The end-to-end cloud-based platform manages all aspects of client work delivery, from prospect to payment, including sales, projects, tickets, retainers, timesheets, resourcing and more, regardless of where you are. With an emphasis on time and money, the client work management platform gives you a holistic view of your most up-to-date business data and financial performance. Having client communications, activities and work centralized in a single platform, you always know where things are without having to ask for a status update.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
100 Plan to Renew
89 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Accelo?
Pros
- Efficient Service
- Caring
- Trustworthy
- Acts with Integrity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Collaboration
Workflow Management
Calendar Integration
Project Invoicing and Accounting Integration
Planning and Scheduling
Email Synchronization & Tracking
Retainer Management
Quote to Project Conversion
Resource Management
Budget Management
Time & Expense Tracking
Vendor Capability Ratings
Quality of Features
Ease of Implementation
Business Value Created
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Data Integration
Availability and Quality of Training
Ease of IT Administration
Vendor Support
Ease of Customization
Usability and Intuitiveness
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Accelo Reviews
Charlotte B.
- Role: Information Technology
- Industry: Other
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2021
Solid, comprehensive platform.
Likeliness to Recommend
What differentiates Accelo from other similar products?
All-in-one integrated package covering project, ticket (support) and retainer based work. This allows the platform to flex to fit different business needs, particularly the underlying modularity which allows unused components to be toggled off/hidden.
What is your favorite aspect of this product?
The Schedule Dashboard, in conjunction with auto scheduling functionality, allows for at-a-glance visibility of upcoming workloads and capacity gauging for rush jobs. Whilst kanban boards are available to users, the visualisation is based on the number of tasks a user may have, and so don't fully account for the differing time budgets required to complete those tasks. E.g. one user may be assigned x10 tasks and look v busy, however these are all 5 minute jobs, whereas another user may only show x1 task, but this is 20 hours worth of work. To this end, the Schedule Dashboard is a much more useful visualisation/tool, being hours based.
What do you dislike most about this product?
Slow implementation of feature requests. There are a number of posts on the ideas forum with widespread support backlogged by a number of years, which are yet to be integrated e.g. client portal revamp, project plan tool, scheduling tweaks and google calendar integration upgrades. Appreciate balancing conflicting needs will slow things down, and some upgrades may dependant on progression in other areas, however it would be good to see faster uptake of feedback into product development cycles.
What recommendations would you give to someone considering this product?
Solid, comprehensive platform. Worth taking the time to get set up, explore all the features and fully configure to fit the business. Good degree of customisation available, with API, web hook and zapier options to integrate with further applications.
Pros
- Caring
- Respectful
- Appreciates Incumbent Status
- Helps Innovate
Nicolas R.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jun 2021
Intuitive and user friendly, a perfect fit for us!
Likeliness to Recommend
What differentiates Accelo from other similar products?
CRM and PM tool all built into one
What is your favorite aspect of this product?
Navigation of the product, Contact and customer management, pipeline management
What do you dislike most about this product?
Quote building, product entry screen is too small when you have many line items to add, have to scroll up and down. Would love an integration with ZoomInfo
What recommendations would you give to someone considering this product?
Create templated for projects
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Bridget R.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Jun 2021
Fantastic project management tool
Likeliness to Recommend
What differentiates Accelo from other similar products?
It's fairly easy to use once you get the hang of it
What is your favorite aspect of this product?
Being able to see if we are over budget, on track or under budget
What do you dislike most about this product?
I feel like there is still some way to go to make it extra personliased.
What recommendations would you give to someone considering this product?
Try the demo first, ask lots of questions, and purchase it!
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
