What is Accelo?
Accelo is used and loved by professional service businesses around the world to manage their client work, profitably. The end-to-end cloud-based platform manages all aspects of client work delivery, from prospect to payment, including sales, projects, tickets, retainers, timesheets, resourcing and more, regardless of where you are. With an emphasis on time and money, the client work management platform gives you a holistic view of your most up-to-date business data and financial performance. Having client communications, activities and work centralized in a single platform, you always know where things are without having to ask for a status update.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
96 Plan to Renew
90 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Accelo?
Pros
- Reliable
- Enables Productivity
- Fair
- Transparent
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Knowledgebase
Security
Team Collaboration
Project Management
Time Management
Task Management and Workflow
Resource Management
Email Synchronization & Tracking
Billing
Reporting
Expense Detail Tracking
Vendor Capability Ratings
Business Value Created
Quality of Features
Product Strategy and Rate of Improvement
Ease of Data Integration
Breadth of Features
Ease of Implementation
Availability and Quality of Training
Ease of IT Administration
Usability and Intuitiveness
Vendor Support
Ease of Customization
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Accelo Reviews
Joshua M.
- Role: Operations
- Industry: Education
- Involvement: End User of Application
Submitted Oct 2022
Likeliness to Recommend
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Vanessa D.
- Role: Operations
- Industry: Education
- Involvement: End User of Application
Submitted Sep 2022
Optimize your business, improve project management
Likeliness to Recommend
What differentiates Accelo from other similar products?
We presently use Accelo as our primary CRM system and as an exceptional support tool, allowing us to address unknowns with incoherent doubts, for a steady service of our company, the billing data of each of the clients that we have registered in the system, are maintained through this program. We have a lot of meetings, keynotes, and webinars to coordinate across the business. We utilized Excel before Accelo to keep track of information such as forthcoming event dates, registration deadlines, and presentation submission deadlines. We can manage all of these operations much more efficiently with Accelo.
What is your favorite aspect of this product?
You can practically modify it from standard task management to any type of portfolio management based on your needs; the customization choices are virtually endless. Thanks to the features of the other platforms that this software is compatible with, Accelo is a fantastic tool that will let you keep track of customer interactions. It also has wonderful integration with other platforms to ensure efficient work, and it supports what you have designed reasonably well. This leads to a better flow when trading without any systemic hesitancy.
What do you dislike most about this product?
Each email requires a new contact, so if a user contacts the company using multiple email addresses, then the information that will be sent via this method must be distributed in each of these operators, which is a general problem. The processes you have at each stage of the software's operation can be complicated, as tasks seem to take longer than they should, which is a frustrating problem when you want to have a quick result.
What recommendations would you give to someone considering this product?
Instead of utilizing the mobile app, utilize your mobile browser to view the more functional online version. Accelo is well suited to automatically updating customer profiles so that it is easy to see when the last time an interaction was held, or in terms of comparing information by different means of delivery, one of these emails that are efficient for functionalities of this software, including that this digital program is very good as a basic crm system, because it acquires the necessary tools to establish these functions on its platform, and in a quite incredible way.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Earl W.
- Role: Operations
- Industry: Education
- Involvement: End User of Application
Submitted Sep 2022
Helps streamline project management efficiently.
Likeliness to Recommend
What differentiates Accelo from other similar products?
We can track progress and handle specific workflows more effectively and efficiently. I truly like the platform's time monitoring function. By pressing the 'Start Timer' button, you may launch a task and begin it immediately. This also helps assess how much time we spend on specific activities, which assists top management in properly prioritizing. Furthermore, the ability to build a quotation and then extract time estimates, milestones, and assignments down to real work is a tremendous benefit and far superior than separate quote, time tracking, and invoicing systems.
What is your favorite aspect of this product?
I enjoy all of the features that Accelo provides; we can simply set up assignments and allocate them to certain coworkers. In addition, we can follow all progress via notifications for each stage and email notifications delivered directly to our mailbox if necessary. Accelo features a plethora of customization and integration opportunities to expand its already excellent workflow, which includes everything from easy sales and quoting to project management, time and expenditure monitoring, and a plethora of payment choices. Their connections go easily and quickly (we use Xero and Box), and they are simple to set up.
What do you dislike most about this product?
It might be perplexing at times to fast search for certain criteria. When I create a new task, for example, I can't find it as fast if I need to make edits or revisions to that specific job. I have pre-made filters set up, but it would be beneficial if we could extend it to the entire platform rather than just the task side. There are several flaws, such as windows that appear over buttons, uneven aesthetic themes, or button positioning. All minor issues that do not pose a problem, and they are constantly correcting, upgrading, and adding features.
What recommendations would you give to someone considering this product?
Consider the following use cases: This software is ideal for project management and CRM. You must pay for beginning services. They answer questions and advise you on the best course of action based on their previous experience with other clients. You saved a lot of time by starting from scratch and not having to read all the manuals and guidelines to find out how or whether you should do something.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity