Top Freshservice Alternatives and Competitors
Looking to upgrade or change your solution? Take away the guesswork and stay informed with end user feedback to identify and select the solution that best matches your needs.
Your service desk software is supposed to make supporting users easier, not harder. Since Freshservice is 100% on the cloud, there is nothing to install, maintain or babysit. Login from just about any device, anywhere, and deliver exceptional IT service to your users all day, every day.
Common Features
Integrated Knowledge Management | Systems Management Integration | Technician Administration | Service Catalog | Business Application Integration | Reporting | Integration With IT Tools | Multi-Site Functionality | End User Self Serve | Multi Device Capability | End User Support Solutions
8.2
Composite
Score
+92
Emotional
Footprint
43
Reviews
Best Alternatives and Competitors to Freshservice
Compare how Freshservice stacks up to the competition in the areas that matter most to real users to short list options that will best fit your business needs.
TeamDynamix
TeamDynamix ITSM
8.7
Composite
Score
+90
Emotional
Footprint
136
Reviews
Reviews Say
Compared to Freshservice, TeamDynamix ITSM is:
Better at Support
Less Innovative
Less Efficient
Less Caring
Harder to Customize
Less Transparent
TeamDynamix offers a combined Service & Project Management platform: ticketing, incidents, problems, asset / configuration, change management and project portfolio management – all in one. The solution is highly flexible and configurable – configured to YOUR level of ITIL adoption – with a WCAG 2.0 AA compliant portal branded to YOUR company. Project Portfolio Management as you like it – use waterfall, agile, card wall or task lists – depending on the project type. The platform is easy to use, own & operate – with no coding/scripting. Webhooks & APIs accommodate integration and all is supported by a full service implementation & support team at TeamDynamix.
IBM
IBM Maximo
8.7
Composite
Score
+90
Emotional
Footprint
104
Reviews
Reviews Say
Compared to Freshservice, IBM Maximo is:
Better at Support
More Respectful
Less Innovative
Less Efficient
Less Caring
Harder to Implement
Keep critical assets operating at maximum efficiency with Maximo and IoT
Atlassian
Jira Service Management
8.6
Composite
Score
+87
Emotional
Footprint
76
Reviews
Reviews Say
Compared to Freshservice, Jira Service Management is:
Less Efficient
Less Caring
Less Innovative
Less Transparent
Harder to Implement
Harder to Customize
Jira Service Management empowers Dev and Ops teams to collaborate at high-velocity, so they can respond to business changes and deliver great customer and employee service experiences fast
ServiceNow
ServiceNow IT Service Management
8.6
Composite
Score
+83
Emotional
Footprint
193
Reviews
Reviews Say
Compared to Freshservice, ServiceNow IT Service Management is:
Less Efficient
Less Caring
Less Transparent
Less Inspiring
Less Respectful
Less Innovative
IT organizations want to deliver innovative business solutions, not spend time looking after infrastructure. And business users want services to be just as convenient as the ones they use in their personal lives. Our ITSM solutions give you end-to-end visibility into processes and infrastructure through a single system of record for IT. This enables you to consolidate and automate service management processes, increase efficiency, lower costs, and devote more time to innovating and creating the consumer-like self-service experience that users expect.
Spiceworks
Spiceworks Cloud Help Desk
8.4
Composite
Score
+84
Emotional
Footprint
252
Reviews
Reviews Say
Compared to Freshservice, Spiceworks Cloud Help Desk is:
Less Caring
Less Innovative
Harder to Customize
Less Efficient
Less Inspiring
Less Respectful
Keep up with user requests, whether phone calls, emails, or web portal, we'll help you get ahead of the next fire drill. Setup is easier than a reboot! After all, no sense wasting a bunch of time learning how to use your help desk software. First ticket management software? No problem — work tickets in minutes and tackle issues in no time.
Sherweb Inc
C2 ITSM
8.0
Composite
Score
+82
Emotional
Footprint
114
Reviews
Reviews Say
Compared to Freshservice, C2 ITSM is:
Less Efficient
Less Inspiring
Harder to Implement
Less Innovative
Harder to Use
Less Caring
With a foundation in operational best practices, C2 ITSM is an all-in-one IT service management cloud platform that’ll help your teams drive great collaboration, effective delivery and powerful automation. All that without coding—or breaking the bank.
BeyondTrust Corporation
BeyondTrust Remote Support
8.0
Composite
Score
+93
Emotional
Footprint
16
Reviews
Reviews Say
Compared to Freshservice, BeyondTrust Remote Support is:
Better at Integrating
Better at Support
More Respectful
More Reliable
Easier to Customize
More Transparent
Bomgar Remote Support enables IT service desks and support centers to access and fix nearly any remote device, running any platform, located anywhere in the world. Technicians using Bomgar can quickly connect to, view, and control remote systems and devices, chat and collaborate with end-users or other technicians, all while improving remote access security.
Ivanti
Ivanti Neurons for ITSM
7.9
Composite
Score
+86
Emotional
Footprint
166
Reviews
Reviews Say
Compared to Freshservice, Ivanti Neurons for ITSM is:
Less Efficient
Less Caring
Harder to Implement
Less Inspiring
Less Innovative
Harder to Use
Ivanti Neurons for ITSM is a flexible and complete cloud-optimized ITSM solution available. It automates workflows, eliminating costly manual processes improving businesses' efficiency, compliancy, and security. Whether it's IT help desk / support ticket solution or need to perform more advanced ITIL service management processes, Ivanti Neurons for ITSM can scale and adapt to meet specific business needs.
TOPdesk
TOPdesk ITSM
7.8
Composite
Score
+84
Emotional
Footprint
37
Reviews
Reviews Say
Compared to Freshservice, TOPdesk ITSM is:
Less Innovative
Less Caring
Less Inspiring
Harder to Use
Less Transparent
Less Respectful
TOPdesk’s ITSM software brings your IT services together in one place, so it’s easy to share knowledge, answer questions and solve problems. You’ll give agents time to spare, and customers a reason to be happy.
SysAid
SysAid ITSM
7.7
Composite
Score
+82
Emotional
Footprint
87
Reviews
Reviews Say
Compared to Freshservice, SysAid ITSM is:
Less Innovative
Less Efficient
Less Inspiring
Less Transparent
Less Caring
Harder to Customize
SysAid is an IT service management (ITSM) and help desk software that integrates all the essential IT tools into one Service Desk. Available as a cloud-based or on-premises solution, its rich set of features include a powerful Help Desk, Asset Management, and other easy-to-use tools for analyzing and optimizing help desk performance.
Zendesk
Zendesk for Service
7.7
Composite
Score
+80
Emotional
Footprint
79
Reviews
Reviews Say
Compared to Freshservice, Zendesk for Service is:
Less Innovative
Less Inspiring
Less Transparent
Less Efficient
Less Caring
Harder to Use
Zendesk streamlines your support with time-saving tools like ticket views, triggers, and automations. This helps you get straight to what matters most – better customer service and more meaningful conversations.
SolarWinds
SolarWinds Service Desk
7.5
Composite
Score
+84
Emotional
Footprint
26
Reviews
Reviews Say
Compared to Freshservice, SolarWinds Service Desk is:
Less Inspiring
Less Respectful
Harder to Customize
Less Efficient
Less Innovative
Harder to Implement
With SolarWinds Service Desk you have one place to streamline and organize the tickets and requests that are coming in through different mediums, including email, phone calls, a customized Service Portal, and even the occasional (or extremely frequent) walk up.
HappyFox
HappyFox
7.4
Composite
Score
+85
Emotional
Footprint
15
Reviews
Reviews Say
Compared to Freshservice, HappyFox is:
Less Transparent
Less Caring
Harder to Customize
Harder to Implement
Less Inspiring
Worse at Training
Meet HappyFox, a practical help desk and customer support software solution. Reduce chaos and bring order to your support process with a robust support ticket system, self-service knowledge base and community forums. Bring email, web, chat and phone requests together painlessly.
Omninet
OMNITRACKER
7.3
Composite
Score
+89
Emotional
Footprint
102
Reviews
Reviews Say
Compared to Freshservice, OMNITRACKER is:
Harder to Use
Less Innovative
Harder to Implement
Less Efficient
Less Caring
Less Inspiring
Organise your business processes around your business objectives and not your software! OMNITRACKER adapts flexibly to your processes. The OMNITRACKER applications are added onto the modular business processes platform and completely cover typical business processes. Assemble your OMNITRACKER system using the ready-to-use modules and expand it at any time with further modules. Using the powerful OMNITRACKER tools you can configure all processes easily and even create your own applications.
ManageEngine
ManageEngine ServiceDesk Plus
7.2
Composite
Score
+68
Emotional
Footprint
40
Reviews
Reviews Say
Compared to Freshservice, ManageEngine ServiceDesk Plus is:
Less Inspiring
Less Innovative
Less Transparent
Less Reliable
Less Caring
Harder to Customize
ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT support teams deliver world-class service to end users with reduced costs and complexity.
BMC Software
BMC Helix ITSM
7.0
Composite
Score
+62
Emotional
Footprint
33
Reviews
Reviews Say
Compared to Freshservice, BMC Helix ITSM is:
Less Transparent
Less Inspiring
Less Innovative
Less Caring
Less Reliable
Less Efficient
BMC Helix ITSM is industry-leading service management that uses cognitive automation technologies to transform best-practice ITSM principles you’ve come to appreciate from Remedy, delivered on your choice of cloud.
IFS
IFS assyst
6.2
Composite
Score
+66
Emotional
Footprint
57
Reviews
Reviews Say
Compared to Freshservice, IFS assyst is:
Less Inspiring
Less Caring
Less Efficient
Less Innovative
Less Reliable
Harder to Implement
IFS assyst (formerly Axios assyst) is committed to innovation by providing rapid deployment of SaaS & On-Premise ITSM and ITOM software. Its fit-for-purpose solution, assyst, is designed to transform IT departments from technology-focused cost centers into profitable business-focused customer service teams.
Quest Software
KACE Systems Management Appliance
4.3
Composite
Score
+19
Emotional
Footprint
15
Reviews
Reviews Say
Compared to Freshservice, KACE Systems Management Appliance is:
Less Caring
Less Inspiring
Less Innovative
Less Efficient
Less Reliable
Less Transparent
Comprehensive IT systems management for any network-connected device. The KACE® Systems Management Appliance by Quest® helps you fulfill all your endpoint management needs. This comprehensive solution provides automated endpoint-related administrative tasks, inventory of all hardware and software, patch management software for mission-critical applications and operating systems, reduced risk of a breach and guaranteed software license compliance.