ManageEngine ServiceDesk Plus Logo
ManageEngine ServiceDesk Plus Logo
ManageEngine

ManageEngine ServiceDesk Plus

6.9 /10
Category
ManageEngine ServiceDesk Plus
6.9 /10

What is ManageEngine ServiceDesk Plus?

ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT support teams deliver world-class service to end users with reduced costs and complexity.

Company Details


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Awards & Recognition

ManageEngine ServiceDesk Plus won the following awards in the IT Service Management - Midmarket category

ManageEngine ServiceDesk Plus Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ManageEngine ServiceDesk Plus.

84 Likeliness to Recommend

94 Plan to Renew

78 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

+68 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ManageEngine ServiceDesk Plus?

7% Negative
23% Neutral
70% Positive

Pros

  • Efficient Service
  • Acts with Integrity
  • Respectful
  • Caring

Cons

  • Under Delivered
  • Vendor's Interest First
  • Commodity Features

Feature Ratings

Average 75

Multi Device Capability

80

Technician Administration

78

Integrated Knowledge Management

77

Reporting

76

Service Catalog

75

End User Self Serve

75

Integration With IT Tools

74

End User Support Solutions

73

Multi-Site Functionality

71

Vendor Capability Ratings

Average 74

Ease of Implementation

79

Breadth of Features

78

Quality of Features

78

Business Value Created

77

Ease of IT Administration

77

Product Strategy and Rate of Improvement

75

Usability and Intuitiveness

72

Ease of Data Integration

72

Vendor Support

70

Availability and Quality of Training

68

Ease of Customization

64

ManageEngine ServiceDesk Plus Reviews

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Feb 2024

Interactive interface and easy to use

Likeliness to Recommend

10 /10

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Paul Y.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2023

Fantastic Experience

Likeliness to Recommend

9 /10

What differentiates ManageEngine ServiceDesk Plus from other similar products?

Simple and effective

What is your favorite aspect of this product?

Easy to implement, use and navigate

What do you dislike most about this product?

I have zero dislike

What recommendations would you give to someone considering this product?

Excellent tool to recommend to everyone

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Steffan L.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2023

Solid ITSM Solution With Room For Improvement

Likeliness to Recommend

6 /10

What differentiates ManageEngine ServiceDesk Plus from other similar products?

I would say that it is cost affective what is very attractive compared to other solutions

What is your favorite aspect of this product?

The self service tool empowers end users to resolve common issues on their own

What do you dislike most about this product?

It has a rather complex setup which results in a high learning curve for new users.

What recommendations would you give to someone considering this product?

Have a comprehensive understanding of your current IT setup and requirements. Request demos and trials of the service this will allow you to evaluate the user interface and features

Pros

  • Trustworthy
  • Efficient Service
  • Client Friendly Policies
  • Fair

Cons

  • Commodity Features
  • Slower Product Innovation
  • Less Performance Enhancing

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