IFS assyst
6.2 /10

What is IFS assyst?

IFS assyst (formerly Axios assyst) is committed to innovation by providing rapid deployment of SaaS & On-Premise ITSM and ITOM software. Its fit-for-purpose solution, assyst, is designed to transform IT departments from technology-focused cost centers into profitable business-focused customer service teams.

Company Details


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IFS assyst Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on IFS assyst.

77 Likeliness to Recommend

95 Plan to Renew

73 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+67 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love IFS assyst?

8% Negative
10% Neutral
82% Positive

Pros

  • Respectful
  • Fair
  • Trustworthy
  • Altruistic

Cons

  • Under Delivered
  • Less Effective Service

Feature Ratings

Average 69

Multi-Site Functionality

74

Service Catalog

74

End User Support Solutions

73

End User Self Serve

73

Business Application Integration

72

Systems Management Integration

71

Technician Administration

70

Integrated Knowledge Management

69

Multi Device Capability

69

Integration With IT Tools

66

Reporting

51

Vendor Capability Ratings

Average 67

Business Value Created

71

Quality of Features

71

Breadth of Features

69

Ease of Data Integration

69

Availability and Quality of Training

68

Ease of IT Administration

67

Usability and Intuitiveness

67

Product Strategy and Rate of Improvement

67

Vendor Support

67

Ease of Customization

66

Ease of Implementation

65

IFS assyst Reviews

Younss A.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2023

A solid product with great service.

Likeliness to Recommend

8 /10

What differentiates IFS assyst from other similar products?

I enjoy how adaptable and broad Assyst is. It can meet a variety of requirements. I can meet all of my service desk, project management, knowledge base, incident management, and other needs. Fantastic product at an incredible price, with an extremely intriguing roadmap! I enjoy working with IFS since our Customer Success Manager, Customer Relationship Manager, and the Consultants we’ve worked with have all been wonderful, helpful, and knowledgeable! They seek to understand our company’s difficulties and provide solutions that are tailored to our requirements. Anything we desire to develop comes with training on how to do so.

What is your favorite aspect of this product?

What I enjoy best about this tool is the visibility into previously actioned tickets. If there are any doubts about how to proceed, I can go back and reference prior closed tickets to help me. Other features I enjoy are the ability to track the progress of a task, the status of a specific job, and the option to message users straight from the dashboard. This saves time and allows me to finish action items more quickly.

What do you dislike most about this product?

It still has some technical debt, but it appears to be on its way out. Workflow support is currently stagnant. It should be considerably more configurable.

What recommendations would you give to someone considering this product?

Assyst is a reliable product that will meet everyone’s requirements. It has a solid foundation that has been built up over many years of delivering what is required from an ITSM product. After being purchased by IFS, the product appears to have maintained its quality in its primary areas. It also makes it simple to integrate with other products. Integration of established core functionality with new and innovative approaches to viewing and organizing data.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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