What is BeyondTrust Remote Support?
Bomgar Remote Support enables IT service desks and support centers to access and fix nearly any remote device, running any platform, located anywhere in the world. Technicians using Bomgar can quickly connect to, view, and control remote systems and devices, chat and collaborate with end-users or other technicians, all while improving remote access security.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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92 Likeliness to Recommend
100 Plan to Renew
79 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love BeyondTrust Remote Support?
Pros
- Reliable
- Enables Productivity
- Respectful
- Client Friendly Policies
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Technician Administration
End User Support Solutions
Integration With IT Tools
Reporting
Integrated Knowledge Management
Multi Device Capability
Business Application Integration
End User Self Serve
Systems Management Integration
Service Catalog
Multi-Site Functionality
Vendor Capability Ratings
Ease of IT Administration
Business Value Created
Ease of Implementation
Ease of Data Integration
Ease of Customization
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Vendor Support
Quality of Features
Availability and Quality of Training
Breadth of Features
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BeyondTrust Remote Support Reviews
Madhu Yadav M.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2024
Fantastic product!
Likeliness to Recommend
What differentiates BeyondTrust Remote Support from other similar products?
It is a feature-rich application that supports almost all the tasks involved in IT Management.
What is your favorite aspect of this product?
Jump Feature using the IP address or Host Name
What do you dislike most about this product?
It hangs during the session and has resolution adjustment issues
What recommendations would you give to someone considering this product?
Please fix the handling issues and make the software light
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Rabbani S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
Best Remote Support Tool!
Likeliness to Recommend
What differentiates BeyondTrust Remote Support from other similar products?
BeyondTrust Remote Support also known as Bomgar is very much easy to use and can be integrated well with applications like ServiceNow, Zendesk...etc Though we had a chat support available through ServiceNow, we shifted to Bomgar's chat support option since it is seamless and well optimized for chat, screenshare and software push from it's capabilities. The above options are not available in other tools.
What is your favorite aspect of this product?
Taking remote control and pushing softwares on to user computers without any hassle, that can only be done with this software. Happy with the results so far.
What do you dislike most about this product?
When there are more than 4 sessions, the application stutters.
What recommendations would you give to someone considering this product?
Improve the smoothness of the application which can increase more productivity for everyone.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Joe M.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2023
Excellent Privilege Management Tool
Likeliness to Recommend
What is your favorite aspect of this product?
I love the way it brings a lot of remote support tools into one console so you don't need to know some of the more advanced techniques to deliver support (e.g. opening remote session within registry editor, using admin$ etc) BeyondTrust reduces the risk of privilege misuse by assigning admin privileges to only authorized tasks that require them, controlling application and script usage, and logging and monitoring on privileged activities.
What do you dislike most about this product?
The stability of the software is also worth mentioning. Although I experienced some occasional connection interruptions, I was pleasantly surprised by Remote Support's ability to maintain reliable connections, even in less than ideal circumstances. This allowed me to continue my activities without too much impact on my productivity.
What recommendations would you give to someone considering this product?
BeyondTrust is a powerful Remote Endpoint and support tool for professional IT and it's a very essential tool to use it on a daily basis. I love this product so much. It makes everything about my job easier. I even use it when I am physically in the office to support a user's PC.
Pros
- Trustworthy
- Efficient Service
- Client's Interest First
- Helps Innovate