What is BeyondTrust Remote Support?
Bomgar Remote Support enables IT service desks and support centers to access and fix nearly any remote device, running any platform, located anywhere in the world. Technicians using Bomgar can quickly connect to, view, and control remote systems and devices, chat and collaborate with end-users or other technicians, all while improving remote access security.
Company Details
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Get AssistanceBeyondTrust Remote Support Ratings
Real user data aggregated to summarize the product performance and customer experience.
86 Likeliness to Recommend
100 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+81 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love BeyondTrust Remote Support?
Pros
- Trustworthy
- Caring
- Respectful
- Client Friendly Policies
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Real User Monitoring
Remote Control
Augmented Reality Remote Assistance
Remote Support
Web & Desktop Conferencing
Intelligence Reports
Discovery
Role-Based Access Controls
Attended and Unattended Remote Access
Audit Management
Vendor Capability Ratings
Ease of Data Integration
Ease of IT Administration
Quality of Features
Usability and Intuitiveness
Ease of Implementation
Vendor Support
Availability and Quality of Training
Business Value Created
Breadth of Features
Ease of Customization
Product Strategy and Rate of Improvement
BeyondTrust Remote Support Reviews
Madhu Yadav M.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2024
Fantastic product!
Likeliness to Recommend
What differentiates BeyondTrust Remote Support from other similar products?
It is a feature-rich application that supports almost all the tasks involved in IT Management.
What is your favorite aspect of this product?
Jump Feature using the IP address or Host Name
What do you dislike most about this product?
It hangs during the session and has resolution adjustment issues
What recommendations would you give to someone considering this product?
Please fix the handling issues and make the software light
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Rabbani S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
Best Remote Support Tool!
Likeliness to Recommend
What differentiates BeyondTrust Remote Support from other similar products?
BeyondTrust Remote Support also known as Bomgar is very much easy to use and can be integrated well with applications like ServiceNow, Zendesk...etc Though we had a chat support available through ServiceNow, we shifted to Bomgar's chat support option since it is seamless and well optimized for chat, screenshare and software push from it's capabilities. The above options are not available in other tools.
What is your favorite aspect of this product?
Taking remote control and pushing softwares on to user computers without any hassle, that can only be done with this software. Happy with the results so far.
What do you dislike most about this product?
When there are more than 4 sessions, the application stutters.
What recommendations would you give to someone considering this product?
Improve the smoothness of the application which can increase more productivity for everyone.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Rohit R.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
Handy product
Likeliness to Recommend
What differentiates BeyondTrust Remote Support from other similar products?
It is designed to scale, which allow organizations to support a large number of endpoints and users. It offers features like multi-session handling, load balancing, and integrations with ITSM tools to support efficient and effective remote support operations.
What is your favorite aspect of this product?
My favorite aspect of BeyondTrust Remote Support is its strong focus on security. Security is a critical aspect of remote support tools, especially when dealing with sensitive information and systems. BeyondTrust Remote Support's emphasis on security features such as end-to-end encryption and compliance with security standards gives users peace of mind when conducting remote support sessions.
What do you dislike most about this product?
The user interface is complex and not so easy to understand and work.
What recommendations would you give to someone considering this product?
It is right remote support solution as per your organization's needs.
Pros
- Efficient Service
- Effective Service
- Caring
- Respectful