Conversation Intelligence Software

Conversation Intelligence

What is Conversation Intelligence Software?

Conversation Intelligence (CI) software helps record, transcribe and analyze conversations from customers and prospect calls. CI tools derives insights and recommendations to aid in effective coaching for sales and customer success teams.

Common Features

  • Call Recording
  • Audio Transcription
  • Artificial Intelligence Engine
  • Conversation Coaching
  • Call Analytics
  • Dashboards and Reporting
  • Pipeline Visibility
  • Role-Based Access
  • Application Integration
  • Manager Annotation and Feedback
  • Mobile Support

Top Conversation Intelligence Software

2024 Data Quadrant Awards

2024 Emotional Footprint Awards

At SoftwareReviews, we take pride in recognizing excellence. Each year, we present the Data Quadrant Awards to top-performing software products based solely on authentic user reviews, without any paid placements or analyst opinions. These awards highlight software products that excel in terms of features, vendor capabilities, and customer relationships, earning them the highest overall rankings.

At SoftwareReviews, we take pride in recognizing excellence. Each year, we present the Emotional Footprint Awards to top-performing software products based solely on authentic user reviews, without any paid placements or analyst opinions. These awards shine a spotlight on software vendors who excel in crafting and nurturing strong customer relationships.

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Products: 11
Next Award: Sep 2025

Top Conversation Intelligence Software 2024

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Gong.io Inc.

Gong

Composite Score
9.1 /10
CX Score
9.2 /10

Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.

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Pros

  • Performance Enhancing
  • Enables Productivity
  • Reliable
  • Helps Innovate
Badge Winner
Badge Winner
Composite Score
8.6 /10
CX Score
8.9 /10

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

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Pros

  • Helps Innovate
  • Efficient Service
  • Inspires Innovation
  • Continually Improving Product
Badge Winner
ZoomInfo Technologies Inc

Chorus by ZoomInfo

Composite Score
8.6 /10
CX Score
8.7 /10

Chorus was created to understand what influences conversation outcomes, and make it easy to learn from and influence the thousands of conversations your team has. Today, almost all of those conversations and the insights they contain are forgotten the second they end, except for the few notes captured in your CRM. We're changing that.

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Pros

  • Enables Productivity
  • Respectful
  • Fair
  • Performance Enhancing
Badge Winner
Badge Winner
Salesloft, Inc

Salesloft

Composite Score
8.6 /10
CX Score
8.8 /10

Salesloft is an AI-powered revenue orchestration platform that brings certainty to every revenue action and customer interaction. Salesloft helps sales teams drive more revenue with the only complete Sales Engagement platform available in the market. Salesloft is the one place for sellers and managers to go to execute all their digital selling tasks, communicate with buyers, understand what to do next, forecast with accuracy, and get the coaching and insights they need to win more deals.

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Pros

  • Reliable
  • Fair
  • Performance Enhancing
  • Enables Productivity
Badge Winner
Badge Winner
CallTrackingMetrics LLC

CallTrackingMetrics

Composite Score
8.5 /10
CX Score
8.5 /10

CallTrackingMetrics is a digital platform that uses call tracking intelligence to inform contact center automation—resulting in a more personalized customer experience. Discover which marketing campaigns are generating leads and conversions, and use that data to automate call flows and power your contact center.

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Pros

  • Respectful
  • Client Friendly Policies
  • Reliable
  • Enables Productivity
Badge Winner
Badge Winner
Composite Score
8.0 /10
CX Score
8.2 /10

Clari Copilot is a conversational intelligence solution that is purpose-built for revenue teams. Clari Copilot’s (formerly Wingman) conversation intelligence platform gives reps and managers everything they need to compete fiercely, spot revenue leak, and close deals faster.

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Pros

  • Performance Enhancing
  • Efficient Service
  • Respectful
  • Client's Interest First
Composite Score
8.0 /10
CX Score
8.2 /10

Post-call analytics tools can help you identify how to win more calls but all the data in the world won't help you put those insights into action when it counts: during conversations. Only Balto pairs comprehensive speech analytics with real-time guidance to give your agents the knowledge and confidence to navigate every call. Balto's best-in-class AI understands the full context of both sides of the conversation and gives smart guidance at the right time for better outcomes. Balto’s built for agent empowerment, not enforcement.

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Pros

  • Trustworthy
  • Unique Features
  • Effective Service
  • Inspires Innovation
Badge Winner
Badge Winner
Revenue.io

Revenue.io

Composite Score
7.6 /10
CX Score
7.7 /10

Revenue.io powers high-performing teams with real-time guidance. By surfacing and recommending what works best, Revenue.io enables hundreds of customers like HPE, Nutanix, and AWS to deliver predictable results and optimize their entire revenue operation.

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Pros

  • Efficient Service
  • Security Protects
  • Respectful
  • Performance Enhancing
CallRail

CallRail

Composite Score
7.6 /10
CX Score
7.8 /10

CallRail is here to bring complete visibility to the marketers who rely on quality inbound leads to measure success. Our customers live in a results-driven world, and giving them a clear view into their digital marketing efforts is a first priority for CallRail. We see the opportunities in surfacing and connecting data from calls, forms, and beyond—helping our customers get to better outcomes.

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Pros

  • Performance Enhancing
  • Effective Service
  • Saves Time
  • Respectful
Invoca Inc

Invoca

Composite Score
7.3 /10
CX Score
7.5 /10

Invoca is a revenue execution platform that connects marketing and sales teams to help them track and optimize the buying journey to drive more revenue. By using a comprehensive revenue execution platform with deep integrations with leading technology platforms, revenue teams can better connect their paid media investments directly to revenue, improve digital engagement, and deliver the best buyer experiences to drive more sales. From marketing to sales and eCommerce to CX, Invoca’s active conversation intelligence platform enables revenue teams to create better buying experiences, drive more leads, and increase revenue.

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Pros

  • Acts with Integrity
  • Friendly Negotiation
  • Trustworthy
  • Fair