Looking to upgrade or change your solution? Take away the guesswork and stay informed with end user feedback to identify and select the solution that best matches your needs.
The single customer messaging software for your team to connect with leads and customers through texting, live chat and bulk messaging. Birdeye helps businesses grow through happy customers. Over 80,000 businesses use Birdeye every day to attract new leads with Listings, Reviews and Referrals, convert them into customers with Webchat and Appointments, and delight those customers with Surveys, Ticketing, and Insights - all in one place.
Scheduled Availability | Voice or Text Input | Wayfinding | Natural Language Processing | Application Programming Interface | Leads Generation | Integration With CRM | Workflow Processing | Personalized Service | Learning and Adaptability | Knowledgebase | Multi-channel | Translation
8.9
Composite Score
+94
Emotional Footprint
25
Reviews
Compare how Birdeye Messaging stacks up to the competition in the areas that matter most to real users to short list options that will best fit your business needs.
9.0
Composite Score
+98
Emotional Footprint
27
Reviews
Compared to Birdeye Messaging, Mindsay is:
More Transparent
Better at Training
More Innovative
More Respectful
More Reliable
Harder to Use
Mindsay makes customer interactions simple and efficient using conversational automation. We help customer service teams overcome common challenges, allowing them to automate customer requests, eliminate time-consuming processes, and optimize their use of human resources. From basic FAQs to complex transactions, we help companies build their customer service automation strategy, allowing for maximum automation of customer interactions and lowest total cost of ownership.
8.9
Composite Score
+94
Emotional Footprint
40
Reviews
Compared to Birdeye Messaging, Intercom is:
More Reliable
More Innovative
Easier to Customize
Less Efficient
Worse at Support
Less Inspiring
The modern customer communications platform that unifies every aspect of the customer journey, from conversion to engagement to support. Connecting with customers is more important than ever. We can help with scalable messaging for sales, marketing, and support.
8.6
Composite Score
+90
Emotional Footprint
17
Reviews
Compared to Birdeye Messaging, Drift is:
Less Caring
Less Reliable
Less Efficient
Worse at Support
Harder to Implement
Worse at Integrating
With Drift any conversation can be a conversion. Instead of traditional marketing and sales platforms that rely on forms and follow ups, Drift connects your business with the best leads in real-time.
8.6
Composite Score
+90
Emotional Footprint
23
Reviews
Compared to Birdeye Messaging, Dialogflow is:
Less Caring
Worse at Support
Worse at Training
Less Innovative
Less Efficient
Less Transparent
Give users new ways to interact with your product by building engaging voice and text-based conversational interfaces, such as voice apps and chatbots, powered by AI.
8.4
Composite Score
+87
Emotional Footprint
22
Reviews
Compared to Birdeye Messaging, Ada is:
Less Efficient
Less Caring
Less Inspiring
Harder to Use
Worse at Training
Less Transparent
Move beyond basic conversations and provide highly personalized interactions that help customers update information, upgrade their accounts, take advantage of targeted offers, make purchases on their own and so much more.
8.2
Composite Score
+84
Emotional Footprint
40
Reviews
Compared to Birdeye Messaging, Zendesk Chat is:
Less Inspiring
Worse at Support
Less Efficient
Less Innovative
Worse at Training
Less Caring
Live chat and messaging create a personal connection with customers looking for support. It’s a fast and effective way to offer help—without interrupting their experience.
7.8
Composite Score
+77
Emotional Footprint
88
Reviews
Compared to Birdeye Messaging, LiveChat ChatBot is:
Less Caring
Less Innovative
Less Reliable
Less Transparent
Less Efficient
Less Inspiring
LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat.
7.1
Composite Score
+57
Emotional Footprint
20
Reviews
Compared to Birdeye Messaging, LivePerson LiveEngage is:
Less Efficient
Less Caring
Less Inspiring
Less Reliable
Less Transparent
Less Innovative
Our product, LiveEngage®, now lets you message consumers through the channel of their choice. Whether on your website, app, or mobile web, engagements can be set up anywhere and customized however you want. Consumers can contact you or, more importantly, continue a conversation with you — starting off wherever it’s most convenient for them.