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Birdeye vs Drift Conversation Cloud

Compare Birdeye and Drift Conversation Cloud using real user data focused on features, satisfaction, business value, and the vendor relationship.

Birdeye

Birdeye

8.3

Composite Score

Product Scorecard

15+ pages

30 reviews

Drift Conversation Cloud

Drift

8.7

Composite Score

Product Scorecard

15+ pages

45 reviews

Compare Birdeye, Drift Conversation Cloud

SoftwareReviews captures the most compelling, useful, and detailed end user information on software satisfaction to help evaluate, compare, and ultimately select the best solution for your business. Our head-to-head tool contrasts fourteen aspects of the software and the vendor, allowing you to get into a granular comparison between your potential partners.

Our proprietary evaluation methodology is built on decades of experience helping businesses select software. We surface key elements every prospective buyer should review and understand prior to selecting a software provider. This includes a detailed review of user satisfaction, comparing top features in the category, and, perhaps the most important element, a comprehensive overview of the customer experience, what we measure as the Emotional Footprint.

SoftwareReviews uses multiple data points to measure user satisfaction with their software. The dimensions rated have been chosen as they provide a comprehensive assessment of software performance across multiple aspects of the solution and provide a quick comparison between the platforms.

Use this section to compare high-level metrics to quickly understand what matters most to you and contrast any major gaps between your options.

Likeliness to Recommend

91%

84%

Plan to Renew

91%

84%

Satisfaction that Cost is Fair Relative to Value

91%

84%

Overall Capability Satisfaction

86%

83%

Overall Feature Satisfaction

84%

85%

Satisfaction with your software vendor is more than strong features at a reasonable price. Your relationship with your vendor will have a significant impact on both your short- and long-term satisfaction with the software and your customer experience. We quantify this relationship in the Emotional Footprint.

The information collected illustrates how users view their interactions with their software and their vendor. Compare 27 aspects of the relationship, including which vendors are the most reliable, how they typically deliver against expectations, and which ones are most invested in continuous improvement to create a powerful indicator of overall user sentiment toward the software provider and their products.

Net Emotional Footprint

+95

Net Emotional Footprint

+94

Love vs Hate

Positive

94%

0%

Negative

6%

Neutral
Positive

94%

3%

Negative

3%

Neutral

Importance To Professional Success

Positive

82%

0%

Negative

18%

Neutral
Positive

89%

0%

Negative

11%

Neutral

Strategy & Innovation

+94
Distribution 1% 4% 95%
+97
Distribution 1% 1% 98%

Product Experience

+94
Distribution 1% 4% 95%
+93
Distribution 2% 3% 95%

Service Experience

+99
Distribution 0% 1% 99%
+96
Distribution 1% 2% 97%

Negotiation & Contract Experience

+92
Distribution 2% 4% 94%
+92
Distribution 2% 4% 94%

Conflict Resolution

+97
Distribution 0% 3% 97%
+94
Distribution 0% 6% 94%

Relationships & Interactions

+89
Distribution 3% 5% 92%
+93
Distribution 0% 7% 93%
Datapoint Title

88%

88%

Datapoint Title

88%

88%

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Birdeye

Birdeye

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Drift Conversation Cloud

Drift

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