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Birdeye
What is Birdeye?
The single customer messaging software for your team to connect with leads and customers through texting, live chat and bulk messaging. Birdeye helps businesses grow through happy customers. Over 80,000 businesses use Birdeye every day to attract new leads with Listings, Reviews and Referrals, convert them into customers with Webchat and Appointments, and delight those customers with Surveys, Ticketing, and Insights - all in one place.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
100 Plan to Renew
90 Satisfaction of Cost Relative to Value
Down
1
Since last award
Emotional Footprint Overview
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Birdeye?
Pros
- Efficient Service
- Effective Service
- Caring
- Saves Time
Feature Ratings
Leads Generation
Personalized Service
Multi-channel
Scheduled Availability
Learning and Adaptability
Wayfinding
Workflow Processing
Integration With CRM
Application Programming Interface
Natural Language Processing
Knowledgebase
Vendor Capability Ratings
Availability and Quality of Training
Ease of Customization
Ease of Data Integration
Ease of IT Administration
Quality of Features
Breadth of Features
Ease of Implementation
Vendor Support
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Business Value Created
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Birdeye Reviews
Vaibhaw K.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2023
Fantastic product!
Likeliness to Recommend
What differentiates Birdeye from other similar products?
Birdeye distinguishes itself from other similar products through its comprehensive, all-in-one platform that combines reputation management, customer experience, and marketing. It offers robust reviews management, AI-powered insights, easy customer surveys, and social media management, making it a versatile solution for businesses. Additionally, it provides competitive benchmarking, integration capabilities, and local SEO optimization, all within an intuitive interface. Birdeye's holistic approach to online reputation and customer engagement sets it apart in the market.
What is your favorite aspect of this product?
While I don't have personal preferences, I can certainly provide insights based on common user feedback. Many users appreciate Birdeye's robust reviews management capabilities, as it helps businesses efficiently handle online feedback, boost positive reviews, and address negative ones effectively. This aspect of the product is often highlighted for its tangible impact on a company's online reputation.
What do you dislike most about this product?
While Birdeye offers numerous benefits, some users have reported that the platform can be overwhelming at first due to its wide range of features and options. This initial learning curve can be a drawback for those looking for a more straightforward solution. However, with time and familiarity, many users find the depth of features to be an advantage.
What recommendations would you give to someone considering this product?
For someone considering Birdeye, I would recommend taking the time to thoroughly explore its various features and capabilities. Start by identifying your specific business needs, such as reputation management, customer feedback, or social media management, and then focus on the relevant tools within Birdeye. Additionally, take advantage of any training resources or customer support offered by Birdeye to ensure a smooth onboarding process. It's also helpful to have a clear strategy for how you intend to use Birdeye to enhance your online reputation and customer engagement.
Pros
- Helps Innovate
- Continually Improving Product
- Unique Features
- Effective Service
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2023
Fantastic product
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Shawn H.
- Role: Industry Specific Role
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Feb 2022
Love the 24 hour access my potential clients have.
Likeliness to Recommend
What differentiates Birdeye from other similar products?
Never used another product so nothing to compare to.
What is your favorite aspect of this product?
ease of use.
What do you dislike most about this product?
nothing that I dislike
What recommendations would you give to someone considering this product?
The support team was able to configure the messaging app with ease for someone who doesn't have the experience or an it team that some larger companies may have.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
