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Birdeye Logo Award Winner Product Badge
Birdeye

Birdeye

8.0 / 10
Category
Birdeye
8.0 / 10

What is Birdeye?

The single customer messaging software for your team to connect with leads and customers through texting, live chat and bulk messaging. Birdeye helps businesses grow through happy customers. Over 80,000 businesses use Birdeye every day to attract new leads with Listings, Reviews and Referrals, convert them into customers with Webchat and Appointments, and delight those customers with Surveys, Ticketing, and Insights - all in one place.

Company Details


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Awards & Recognition

Birdeye won the following awards in the Chatbots category

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Birdeye Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Birdeye.

91 Likeliness to Recommend

100 Plan to Renew

90 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Birdeye?

0% Negative
6% Neutral
94% Positive

Pros

  • Efficient Service
  • Effective Service
  • Caring
  • Saves Time

Feature Ratings

Average 84

Leads Generation

89

Personalized Service

87

Multi-channel

87

Scheduled Availability

87

Learning and Adaptability

86

Wayfinding

85

Workflow Processing

83

Integration With CRM

83

Application Programming Interface

82

Natural Language Processing

82

Knowledgebase

80

Vendor Capability Ratings

Average 86

Availability and Quality of Training

100

Ease of Customization

100

Ease of Data Integration

97

Ease of IT Administration

97

Quality of Features

97

Breadth of Features

94

Ease of Implementation

94

Vendor Support

94

Product Strategy and Rate of Improvement

91

Usability and Intuitiveness

91

Business Value Created

82

Birdeye Reviews

Vaibhaw K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2023

Fantastic product!

Likeliness to Recommend

8 / 10

What differentiates Birdeye from other similar products?

Birdeye distinguishes itself from other similar products through its comprehensive, all-in-one platform that combines reputation management, customer experience, and marketing. It offers robust reviews management, AI-powered insights, easy customer surveys, and social media management, making it a versatile solution for businesses. Additionally, it provides competitive benchmarking, integration capabilities, and local SEO optimization, all within an intuitive interface. Birdeye's holistic approach to online reputation and customer engagement sets it apart in the market.

What is your favorite aspect of this product?

While I don't have personal preferences, I can certainly provide insights based on common user feedback. Many users appreciate Birdeye's robust reviews management capabilities, as it helps businesses efficiently handle online feedback, boost positive reviews, and address negative ones effectively. This aspect of the product is often highlighted for its tangible impact on a company's online reputation.

What do you dislike most about this product?

While Birdeye offers numerous benefits, some users have reported that the platform can be overwhelming at first due to its wide range of features and options. This initial learning curve can be a drawback for those looking for a more straightforward solution. However, with time and familiarity, many users find the depth of features to be an advantage.

What recommendations would you give to someone considering this product?

For someone considering Birdeye, I would recommend taking the time to thoroughly explore its various features and capabilities. Start by identifying your specific business needs, such as reputation management, customer feedback, or social media management, and then focus on the relevant tools within Birdeye. Additionally, take advantage of any training resources or customer support offered by Birdeye to ensure a smooth onboarding process. It's also helpful to have a clear strategy for how you intend to use Birdeye to enhance your online reputation and customer engagement.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Unique Features
  • Effective Service
  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Jul 2023

Fantastic product

Likeliness to Recommend

10 / 10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Mayne R.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Instant Communications Channel

Likeliness to Recommend

9 / 10

What differentiates Birdeye from other similar products?

Birdeye Messaging. Is focused in delivering instant form of direct engagement

What is your favorite aspect of this product?

Birdeye Messaging has accurate chat bots that delivers competent responses

What do you dislike most about this product?

Birdeye Messaging is competent in making instant communications solid.

What recommendations would you give to someone considering this product?

Birdeye Messaging delivers articulate messaging procedures

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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