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What is Birdeye?
The single customer messaging software for your team to connect with leads and customers through texting, live chat and bulk messaging. Birdeye helps businesses grow through happy customers. Over 80,000 businesses use Birdeye every day to attract new leads with Listings, Reviews and Referrals, convert them into customers with Webchat and Appointments, and delight those customers with Surveys, Ticketing, and Insights - all in one place.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
1
Since last award
94 Plan to Renew
82 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Birdeye?
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Scheduled Messaging
Text Messaging
Social Media Marketing Management
Loyalty Promotions Management
Surveys Feedback
Marketing Analytics
Application Integration
Communication Archive
Opt-in
Mobile Marketing Management
Mobile Payments
Vendor Capability Ratings
Ease of Data Integration
Quality of Features
Ease of Implementation
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Business Value Created
Ease of IT Administration
Breadth of Features
Availability and Quality of Training
Vendor Support
Ease of Customization
Also Featured in...
Birdeye Reviews
Niharika M.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Leader or Manager
Submitted Mar 2024
easy to use for marketing
Likeliness to Recommend
What differentiates Birdeye from other similar products?
fast and easy to use, as well as tools for marketing
What is your favorite aspect of this product?
the automation part
What do you dislike most about this product?
nothing to dislike
What recommendations would you give to someone considering this product?
i'll recommend to all my colleagues to use it
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
- Role: Sales Marketing
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Oct 2023
Good Global Provider
Likeliness to Recommend
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Includes Product Enhancements
Cons
- Less Caring
Gonzalo S.
- Role: Sales Marketing
- Industry: Insurance
- Involvement: End User of Application
Submitted Feb 2023
It is a flexible and easy-to-operate system.
Likeliness to Recommend
What differentiates Birdeye from other similar products?
Birdeye makes analysis easy and manageable because it uses graphs, statistics, numerical comparisons, qualitative information, and elementary and quantifiable data that users can access quickly and securely. The software is designed to be used by professionals with a general knowledge of competitive intelligence and market intelligence. It provides advisory and consulting services on the processes, tools, applications and integral functions of the system, allowing the gathering of the necessary information on technology/customer/market/user/competition, among others.
What is your favorite aspect of this product?
It shows your strategic information based on key topics or content for competitive and market intelligence. Likewise, this platform can work and integrate your tools and services or work independently based on other systems without altering them. It can securely host all the information without affecting the system installed on the device. It works through a complete CI engine with an efficient flow of information (before, during and after) to obtain this market/customer/competitor information. It is a robust, compelling and efficient operating system that can study user/customer performance that increases significantly within the company.
What do you dislike most about this product?
When there is no rigorous analysis and detailed validation on accuracy, logic and consistency checks, cross-checks between sources, verification with experts, etc.
What recommendations would you give to someone considering this product?
The system can be accessed across devices (PC, mobile, Tablet, iPhone) and different platforms. You can create a final report with all the information gathered, allowing you to apply Competitively and Market Intelligence to the data and correctly determine how to approach an ongoing project or start another one. The company benefits from Competitive and Market Intelligence throughout the year.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
