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What is Birdeye?
The single customer messaging software for your team to connect with leads and customers through texting, live chat and bulk messaging. Birdeye helps businesses grow through happy customers. Over 80,000 businesses use Birdeye every day to attract new leads with Listings, Reviews and Referrals, convert them into customers with Webchat and Appointments, and delight those customers with Surveys, Ticketing, and Insights - all in one place.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
1
Since last award
94 Plan to Renew
82 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Birdeye?
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Scheduled Messaging
Text Messaging
Social Media Marketing Management
Loyalty Promotions Management
Surveys Feedback
Marketing Analytics
Application Integration
Communication Archive
Opt-in
Mobile Marketing Management
Mobile Payments
Vendor Capability Ratings
Ease of Data Integration
Quality of Features
Ease of Implementation
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Business Value Created
Ease of IT Administration
Breadth of Features
Availability and Quality of Training
Vendor Support
Ease of Customization
Also Featured in...
Birdeye Reviews
Rwanda M.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Feb 2023
Credible Procedure
Likeliness to Recommend
What differentiates Birdeye from other similar products?
Birdeye Messaging has an instant communications means for direct engagement
What is your favorite aspect of this product?
Birdeye Messaging has a digital analytical option where conversations are well needed and provided.
What do you dislike most about this product?
Birdeye Messaging has the immediate way of direct engagement hence, friendly.
What recommendations would you give to someone considering this product?
Birdeye Messaging brings changes in the communications industry, hence, useful.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Jose M.
- Role: Sales Marketing
- Industry: Other
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2022
With Birdeye, our reputation is the best
Likeliness to Recommend
What differentiates Birdeye from other similar products?
Since we have been using this tool, we have greatly improved our online Birdeye, in the different branches we have, since it allows us to monitor each review that is subscribed to our organization in each social network, and through the different tools it has, we can collect data and responses from the different communication channels and create accurate responses for our customers.
What is your favorite aspect of this product?
It has a management of negative comments, where it allows us to analyze in detail each negative comment of our services and respond appropriately, so that the customer changes his review and opinion. It also allows the programming of the publications that we make in the different social networks, in this way we can have control and supervision of all the comments that are generated through the different communication channels.
What do you dislike most about this product?
I would like the alarms and notifications of incidents to occur in real time, this way we can correct the negative comments, giving an accurate response. The tools for the different surveys I find them very complicated, since it is a very long process that we need to carry out a survey on social networks.
What recommendations would you give to someone considering this product?
We use Birdeye to manage our online reputation and customer experience across all organizations. Birdeye improves our online presence by increasing the quantity and quality of reviews and overall rating levels. Birdeye also improves the customer experience by giving us the visibility and tools we need to quickly resolve any customer concerns or issues.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Unique Features
Kielo D.
- Role: Sales Marketing
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Jul 2022
Fantastic tool with customer service
Likeliness to Recommend
What differentiates Birdeye from other similar products?
It assists our business in monitoring feedback across sites and responding to them appropriately. We've feedback and can interact via Birdeye too. It permits us to read reviews written on sites other than the application, like Google. When I can't sort out something, I contact my agent, and they always answer quickly. They inquire whether I would like them to contact me or whether they can give screenshots of what I've been doing. After we spoke, they even ran files for me to present to clients. Texting consumers shortly after they depart has significantly raised our monthly status score.
What is your favorite aspect of this product?
Birdeye has assisted our firm in reviewing and responding to all customer feedback from various platforms. It's an excellent solution for raising our business' visibility and tracking customer satisfaction. Birdeye Teammates are well-trained and Quick to Respond. I particularly enjoy how they interact with our different software products to trigger activities such as feedback and survey requests. Now that we're set up, introducing extra sites is a breeze. Ticketing is one of our favorite things.
What do you dislike most about this product?
Whenever a client tries to contact the company, but that's because we have several options for our customers to do so and we do not even have them using this software to do so. Several individuals are sending texts to the reviewing request's cell phone number. We're messages, however, we're still not sure what's going on. We get frauds as well; however, I block them immediately as I understand they're scams.
What recommendations would you give to someone considering this product?
For your business or organization, it is well worth the cost. A recommended SMS marketing tool for any small business to succeed.
Pros
- Performance Enhancing
- Unique Features
- Caring
- Fair
