Birdeye

What differentiates Birdeye from other similar products?

Centralizes information, making it easy for users to create and collaborate on reports on key information discovery, market trends. Stimulates search, growth, tracking, user experience and content innovations that produce positive impacts on the organization.

What is your favorite aspect of this product?

It is offered to organizations that use a lot of internal and external information, from different sources of knowledge, content, topics and users with different professional roles. It monitors and executes competitive sentiment, real-time trend and Web analysis. Performs full-text search from filters that generate key information for the organization.

What do you dislike most about this product?

What I don't like about this system is that the company must look for leading factors that allow it to create features necessary for the same, to be included in the packages of skills, competencies and techniques that employees must use to perform the company's research within the market and on the cloud.

What recommendations would you give to someone considering this product?

The engine to obtain information about customers, competitors, products, markets, technologies, trends, among others; turns it into actionable big data with ease, allowing less time to be spent on searching and more on analyzing the organization's data. These are analyzed, with clear images of unique graphs that allow you to identify medium and long term trends. The simple proposition of storing and tagging intelligence and then sending alerts to business stakeholders, to different groups depending on their area of interest, happens on a daily basis and is a benefit that allows you to visualize that there is a fairly fluid flow of information

What differentiates Birdeye from other similar products?

Supervises, monitors and compares websites, social networks, market trends. Analyzes and informs users about the capabilities and skills of customers, about the management of the company from graphs and statistics in real time. From alerts and email notifications, it informs about the monitoring of the company within the market and the competition itself.

What is your favorite aspect of this product?

The program allows a distribution, effective and historical exchange of information on specific profiles of users, customers, and market. It performs an exhaustive study applying intelligence within the market and competition on the web and social networks, to avoid risks against the competition, the industry, in the market, with clients, etc.

What do you dislike most about this product?

The program does not conduct thorough research on language, trends, value chain, geography and demographics of the company, stakeholders/consumers, developments, innovations, etc.

What recommendations would you give to someone considering this product?

It is a software that has all the necessary features to perform an exhaustive and analytical study on the changes that can be generated in the company/customer/market from the integration of strategies that allow Competitive and Market Intelligence to manage all the information related to the market and its competition within the web and social networks from key content or topics.

What differentiates Birdeye from other similar products?

Birdeye Messaging is effective and easy to use. It collects reviews, converts leads, runs surveys, texts customers and does much more. Its important features include reviews, texting campaigns, referrals, and chat features. Birdeye Messaging delivers winning experiences for every step of your customer journey from search to sold and repeat at scale with the all-in-one Experience Marketing platform.

What is your favorite aspect of this product?

It provides multi-location. No problem how many locations you may have, you can easily connect to your customers. Using Birdeye Messaging you can send text or E-mail review request to your customers. You can also respond to all reviews and promote authentic reviews across the web. Moreover, it delivers best values for the price

What do you dislike most about this product?

You can use every facility provided by Birdeye Messaging on your desktop but only limited features can be used on mobile. There is no proper guidance and instructions for new users. It should show the instructions on how to post reviews for businesses. When you want customer support you may have to explain your problem multiple times. Your problems may also left unsolved in some cases.

What recommendations would you give to someone considering this product?

Using Birdeye Messaging you can analyze reports and receive instant alerts which will keep you connected with your customers. Moreover, it is very simple to add or remove any employee or to check their behavior with your customers.