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Emotional Footprint Awards 2023

Sales Coaching


SoftwareReviews names Second Nature, Gong, and LevelEleven as Sales Coaching Emotional Footprint Award Winners.


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Sales Coaching

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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30+ pages

Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


Ascent Cloud LLC

LevelEleven

LevelEleven is a Performance Management Suite for leaders of customer-facing teams to motivate, engage, and coach around key behaviors that drive results. Teams understand goals and activity. Managers coach with consistency using actionable data. Executives have visibility of mission-critical KPIs. Leaders use LevelEleven to transform teams and processes and establish a culture of performance.

9.1

CX Score

CX
Score

+97

Net Emotional Footprint

Net Emotional
Footprint

85

Value Index

VALUE INDEX

0% Negative 97% Positive
Badge Winner
19Reviews

Gong.io Inc.

Gong

Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.

9.0

CX Score

CX
Score

+93

Net Emotional Footprint

Net Emotional
Footprint

88

Value Index

VALUE INDEX

0% Negative 93% Positive
Badge Winner
22Reviews

SecondNature

Second Nature

Scale up your sales coaching with Second Nature’s sales coaching software. It provides a “virtual pitch partner” that uses conversational AI to have actual discussions with sales reps, score them, and help them improve on their own, so they can ace every sales call.

9.0

CX Score

CX
Score

+95

Net Emotional Footprint

Net Emotional
Footprint

85

Value Index

VALUE INDEX

1% Negative 96% Positive
Badge Winner
21Reviews

Other Evaluated Vendors


Mindtickle Inc

MindTickle Sales Readiness Platform

MindTickle provides a comprehensive, data-driven solution for sales readiness and enablement that fuels revenue growth and brand affinity. Its purpose-built applications, proven methodologies, and best practices are designed to drive effective sales onboarding and ongoing readiness. With MindTickle, company leaders and sellers can continually assess, diagnose and develop the knowledge, skills, and behaviors required to effectively engage customers and drive growth.

8.9

CX Score

CX
Score

+93

Net Emotional Footprint

Net Emotional
Footprint

85

Value Index

VALUE INDEX

2% Negative 95% Positive
11Reviews

Ambition

Ambition

Ambition is tailor-made for the modern revenue leader who is ready to turn insights into action and unlock human potential like never before. Our world-class software solutions empower you to coach with consistency, recognize your people in real-time, and create processes that drive pipeline and revenue in a work-from-anywhere world.

8.9

CX Score

CX
Score

+93

Net Emotional Footprint

Net Emotional
Footprint

84

Value Index

VALUE INDEX

1% Negative 94% Positive
12Reviews

ZoomInfo Technologies Inc

Chorus.ai

Chorus was created to understand what influences conversation outcomes, and make it easy to learn from and influence the thousands of conversations your team has. Today, almost all of those conversations and the insights they contain are forgotten the second they end, except for the few notes captured in your CRM. We're changing that.

8.5

CX Score

CX
Score

+85

Net Emotional Footprint

Net Emotional
Footprint

84

Value Index

VALUE INDEX

3% Negative 88% Positive
20Reviews

Seismic

Lessonly

Lessonly is training, enablement, and coaching software built for frontline teams. We serve nearly four million learners at 1,200+ leading companies including Scholastic, Jostens, and U.S. Cellular. Together, we achieve higher NPS scores, more closed deals, and a superior customer experience.

8.2

CX Score

CX
Score

+79

Net Emotional Footprint

Net Emotional
Footprint

85

Value Index

VALUE INDEX

4% Negative 83% Positive
10Reviews

Bigtincan

Brainshark

Brainshark sales readiness software equips businesses with the training, coaching and content authoring capabilities needed to achieve sales mastery and outsell the competition. Prepare your teams today to win more tomorrow. Empower all your client-facing teams with the knowledge, skills and insights they need to perform at the highest level.

8.1

CX Score

CX
Score

+75

Net Emotional Footprint

Net Emotional
Footprint

87

Value Index

VALUE INDEX

7% Negative 82% Positive
10Reviews

Allego Inc

Allego Sales Enablement Platform

Allego represents the next era of sales enablement. Our all-in-one, rep-centric platform ensures that sellers have the skills, knowledge, and content they need to optimize team success in a virtual world. In place of traditional training and content enablement tactics – which are rapidly outdated and often ineffective – Allego empowers reps with the activated content they need to close deals faster, and the personalized coaching and learning they require for continuous improvement. And it all happens in the flow of their daily work.

8.1

CX Score

CX
Score

+88

Net Emotional Footprint

Net Emotional
Footprint

73

Value Index

VALUE INDEX

0% Negative 88% Positive
21Reviews

For the full list of vendors in this space, click here.

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