Emotional Footprint Awards 2023
Human Capital Management - Midmarket
SoftwareReviews names Rippling, Gusto, BambooHR, and Zenefits as Human Capital Management - Midmarket Emotional Footprint Award Winners.
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Human Capital Management - Midmarket
Emotional Footprint Awards
SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.
30+ pages
Measuring Emotional Footprint
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Emotional Footprint Leaders
BambooHR
BambooHR
The online Human Resources Information System that makes time for the work meant to do. BambooHR guarantees your success when changing from spreadsheets to our HR software.
9.0
CX Score
CX
Score
+92
Net Emotional Footprint
Net Emotional
Footprint
89
Value Index
VALUE INDEX
Rippling
Rippling
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. So for the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.
9.0
CX Score
CX
Score
+92
Net Emotional Footprint
Net Emotional
Footprint
89
Value Index
VALUE INDEX
Gusto
Gusto
With innovative technology, we make it easier for employees to enroll and for you to manage your benefits.
9.0
CX Score
CX
Score
+90
Net Emotional Footprint
Net Emotional
Footprint
90
Value Index
VALUE INDEX
TriNet Group, Inc.
Zenefits
Zenefits' People Operations platform provides companies a variety of solutions to choose from including: Core HR, Benefits Administration, Payroll, On-boarding, Employee Time Tracking and more.
8.9
CX Score
CX
Score
+88
Net Emotional Footprint
Net Emotional
Footprint
90
Value Index
VALUE INDEX
Other Evaluated Vendors
ADP
RUN Powered by ADP
ADP HR Solutions provide a system of human resource management software solutions to streamline the management of human capital and payroll needs for any sized business.
8.3
CX Score
CX
Score
+85
Net Emotional Footprint
Net Emotional
Footprint
81
Value Index
VALUE INDEX
Paylocity
Paylocity
Our all-in-one software platform gives HR pros a way to easily manage daily tasks in payroll, benefits, talent, and workforce management. But what makes us different is that our technology is backed by a culture that truly cares about our clients’ success. Providers will merely sell you a product. But a partner actually cares about you and your business. A partner takes the time to get to know you and understand your needs. We work with you to identify the best solutions that will benefit your business today, while paving the way to a better tomorrow. And tomorrow is all about your team. Let's go forward together.
8.3
CX Score
CX
Score
+82
Net Emotional Footprint
Net Emotional
Footprint
83
Value Index
VALUE INDEX
iSolved
isolved People Cloud
isolved is an employee experience leader, providing intuitive, people-first HCM technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions.
8.1
CX Score
CX
Score
+79
Net Emotional Footprint
Net Emotional
Footprint
84
Value Index
VALUE INDEX
UKG (Ultimate Kronos Group)
UKG Ready
UKG Ready™ is a flexible and seamless HR solution that provides a connected people experience to easily manage the entire employee journey, from a single solution. Designed for flexibility and ease of use, UKG Ready combines the power of HR, talent, payroll, and time to deliver a personalized, people-centered experience that cuts out busy work, increases efficiency, and helps you maintain compliance.
8.1
CX Score
CX
Score
+79
Net Emotional Footprint
Net Emotional
Footprint
84
Value Index
VALUE INDEX
Zoho
Zoho People
Crafted to build a happier workforce. We take care of your HR processes while you take care of your employees. Be it employee onboarding, attendance management, time tracking or appraisals - We've got it all covered.
7.9
CX Score
CX
Score
+77
Net Emotional Footprint
Net Emotional
Footprint
81
Value Index
VALUE INDEX
TriNet Group, Inc.
TriNet Technology Platform
TriNet HR solutions is a full service HR solutions provider. Access premium, big company benefit options with industry-tailored, full-service human resource solutions that help you grow.
7.8
CX Score
CX
Score
+76
Net Emotional Footprint
Net Emotional
Footprint
81
Value Index
VALUE INDEX
ADP
ADP Workforce Now
ADP HR Solutions provide a system of human resource management software solutions to streamline the management of human capital and payroll needs for any sized business.
7.6
CX Score
CX
Score
+70
Net Emotional Footprint
Net Emotional
Footprint
81
Value Index
VALUE INDEX
Namely Inc
Namely
Namely allows you to save time, reduce costs, and manage your entire HR process with one integrated platform.
7.2
CX Score
CX
Score
+67
Net Emotional Footprint
Net Emotional
Footprint
76
Value Index
VALUE INDEX
For the full press release, click here. For the full list of vendors in this space, click here.
