Rippling
9.1 / 10

What is Rippling?

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. So for the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Company Details


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Awards & Recognition

Rippling won the following awards in the Human Capital Management - Midmarket category

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Rippling Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Rippling.

94 Likeliness to Recommend

1
Since last award

99 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Rippling?

0% Negative
4% Neutral
96% Positive

Pros

  • Trustworthy
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Feature Ratings

Average 85

Benefits Administration

90

Payroll Administration

89

Position Management

88

Employee Record

87

Workforce Planning

85

Time and Attendance

83

Talent Management

82

Learning and Development

82

Performance Management

82

Talent Acquisition

80

Vendor Capability Ratings

Average 85

Breadth of Features

96

Ease of Customization

96

Product Strategy and Rate of Improvement

96

Quality of Features

96

Ease of IT Administration

93

Ease of Implementation

92

Ease of Data Integration

90

Usability and Intuitiveness

90

Vendor Support

87

Availability and Quality of Training

86

Business Value Created

86

Rippling Reviews

Robin F.

  • Role: Human Resources
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Great integrations/functionality, but quirky

Likeliness to Recommend

7 / 10

What differentiates Rippling from other similar products?

Rippling is forward thinking compared to other systems I've used. There is a lot of functionality and it provides workflows that automate certain tasks.

What is your favorite aspect of this product?

Integrations and automations

What do you dislike most about this product?

The company has been around a while but acts a bit like a new company that hasn't quite figured things out yet. They have made changes that affect our payroll without telling us, some of the basic reporting isn't there or doesn't work properly (turnover for example), T4s for Canadian emploiyees weren't right and so on. Their support team often doesn't seem to know how to rectify things or just points you to help articles that aren't relevant.

What recommendations would you give to someone considering this product?

Decide how much you're willing to fiddle with things that don't quite work right before going ahead. We are committed now but I'm not sure I'd choose Rippling again if we were starting from scratch.

Pros

  • Unique Features
  • Transparent
  • Security Protects
  • Performance Enhancing

Cons

  • Less Caring
  • Wastes Time
  • Under Delivered
  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Dec 2023

Best-in-class HR platform for employees

Likeliness to Recommend

10 / 10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cons

  • Less Effective Service
  • Less Caring
  • Wastes Time

Deborah Z.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2023

Features are average.

Likeliness to Recommend

8 / 10

What differentiates Rippling from other similar products?

Rippling doesn't have a designated customer service. Someone you can talk to. It has made trouleshooting really difficult.

What is your favorite aspect of this product?

PTO allocation

What do you dislike most about this product?

I can never get someone on the phone if I have a problem.

What recommendations would you give to someone considering this product?

Make sure there is a customer service dept that can answer your calls.

Pros

  • Trustworthy
  • Efficient Service
  • Effective Service
  • Caring

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