Emotional Footprint Awards 2021
Benefits Administration
SoftwareReviews names Zenefits, Workday Human Capital Management, and Gusto as Benefits Administration Emotional Footprint Award Winners.
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Benefits Administration
Emotional Footprint Awards
SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.
30+ pages
Measuring Emotional Footprint
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Emotional Footprint Leaders
Zenefits
Zenefits
Zenefits' People Operations platform provides companies a variety of solutions to choose from including: Core HR, Benefits Administration, Payroll, On-boarding, Employee Time Tracking and more.
9.0
CX Score
CX
Score
+90
Net Emotional Footprint
Net Emotional
Footprint
91
Value Index
VALUE INDEX
Workday, Inc.
Workday Human Capital Management
Workday is a leading provider of enterprise cloud applications for finance and human resources. Founded in 2005, Workday delivers financial management, human capital management, and analytics applications designed for the world’s largest companies, educational institutions, and government agencies. Organizations ranging from medium-sized businesses to Fortune 50 enterprises have selected Workday.
8.3
CX Score
CX
Score
+86
Net Emotional Footprint
Net Emotional
Footprint
81
Value Index
VALUE INDEX
Gusto
Gusto
With innovative technology, we make it easier for employees to enroll and for you to manage your benefits.
8.2
CX Score
CX
Score
+81
Net Emotional Footprint
Net Emotional
Footprint
82
Value Index
VALUE INDEX
Other Evaluated Vendors
Paychex, Inc.
Paychex Employee Benefits
Paychex has HR solutions to fit the needs of any size business. From do-it-yourself payroll to human capital management, Paychex has exactly what you need to take your business where it needs to go.
8.0
CX Score
CX
Score
+77
Net Emotional Footprint
Net Emotional
Footprint
83
Value Index
VALUE INDEX
Paylocity
Paylocity
Our all-in-one software platform gives HR pros a way to easily manage daily tasks in payroll, benefits, talent, and workforce management. But what makes us different is that our technology is backed by a culture that truly cares about our clients’ success. Providers will merely sell you a product. But a partner actually cares about you and your business. A partner takes the time to get to know you and understand your needs. We work with you to identify the best solutions that will benefit your business today, while paving the way to a better tomorrow. And tomorrow is all about your team. Let's go forward together.
7.7
CX Score
CX
Score
+74
Net Emotional Footprint
Net Emotional
Footprint
80
Value Index
VALUE INDEX
BambooHR
BambooHR
The online Human Resources Information System that makes time for the work meant to do. BambooHR guarantees your success when changing from spreadsheets to our HR software.
7.7
CX Score
CX
Score
+75
Net Emotional Footprint
Net Emotional
Footprint
79
Value Index
VALUE INDEX
Ceridian
Ceridian Dayforce
Dayforce is a global human capital management (HCM) platform that transforms the employee experience. It unifies data from across the entire employee lifecycle to enable better decision-making at every level. Dayforce is a comprehensive cloud platform that combines HR, payroll, benefits, workforce management, and talent management in a single application. Our scalable platform is built with a single, flexible rules engine combined with real-time updates and calculations that help address complex regulatory requirements.
7.6
CX Score
CX
Score
+70
Net Emotional Footprint
Net Emotional
Footprint
81
Value Index
VALUE INDEX
ADP
ADP TotalSource
From easy recruiting tools to world-class, cost-effective benefits — plus great payroll and HR — ADP TotalSource® helps you accomplish more, faster. And you're supported by ADP experts through every decision and every question.
7.2
CX Score
CX
Score
+66
Net Emotional Footprint
Net Emotional
Footprint
77
Value Index
VALUE INDEX
Oracle
Oracle PeopleSoft Benefits
Oracle's PeopleSoft applications are designed to address the most complex business requirements. They provide comprehensive business and industry solutions, enabling organizations to increase productivity, accelerate business performance, and provide a lower cost of ownership.
6.8
CX Score
CX
Score
+55
Net Emotional Footprint
Net Emotional
Footprint
78
Value Index
VALUE INDEX
For the full list of vendors in this space, click here.
