Emotional Footprint Awards 2020

Workforce Management


SoftwareReviews names WorkForce Software, Legion Workforce Management Platform, Paycom HCM, Reflexis, Kronos Workforce Central, Kronos Workforce Ready, and Ceridian Dayforce as Workforce Management Emotional Footprint Award Winners.


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Workforce Management

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


WorkForce Software

WorkForce Software

The WorkForce Suite is a flexible, cloud-based solution for today's evolving global workforce. With parameterized best practices and a powerful rules engine, the WorkForce Suite can adapt with you as your organization grows and your needs change. Delivering real-time insights, packaged domain expertise, and future-proof capabilities to meet your business needs, the WorkForce Suite empowers organizations to reduce labor costs, simplify compliance, and boost employee engagement — all while maximizing operational efficiencies.

8.5

CX Score

CX
Score

+87

Net Emotional Footprint

Net Emotional
Footprint

83

Value Index

VALUE INDEX

3% Negative 90% Positive
Badge Winner
48Reviews

Legion Technologies

Legion Workforce Management Platform

Legion is reinventing how companies manage and empower their hourly workforce. By accurately forecasting demand and staffing with the right employees, Legion’s AI-powered Workforce Management Platform enables companies to orchestrate superb customer experiences. Large scale retailers, restaurants and fitness clubs with hourly workforces use Legion to reduce costs, compliance risks and labor inefficiencies, and boost employee engagement.

7.9

CX Score

CX
Score

+81

Net Emotional Footprint

Net Emotional
Footprint

77

Value Index

VALUE INDEX

5% Negative 85% Positive
Badge Winner
36Reviews

Paycom

Paycom HCM

Paycom helps businesses streamline their employment processes from recruiting to retirement and everything in between. Our Talent Acquisition, Time and Labor Management, Payroll, Talent Management and HR Management systems operate from a single database, eliminating redundant data entry and the integration of multiple systems.

7.8

CX Score

CX
Score

+77

Net Emotional Footprint

Net Emotional
Footprint

79

Value Index

VALUE INDEX

6% Negative 84% Positive
Badge Winner
45Reviews

Reflexis

Reflexis

The best workforce scheduling solution is one that your Store Managers never have to look at. Instead of having Store Managers build and tweak schedules, your solution should provide Store Managers with an optimized schedule. Your scheduling system should learn from your stores, understand the life of your associates, and adapt to optimize your store schedules so that Store Managers don’t have to change anything.

7.8

CX Score

CX
Score

+79

Net Emotional Footprint

Net Emotional
Footprint

77

Value Index

VALUE INDEX

6% Negative 85% Positive
Badge Winner
15Reviews

Kronos

Kronos Workforce Central

Creating best-fit schedules, tracking time and attendance, administering absence and leave, and measuring productivity are vital to managing and retaining a high-performing workforce. Kronos® workforce management solutions are purpose-built for your industry to help you drive business outcomes by engaging your employees, controlling labour costs, increasing productivity, and minimizing compliance risk.

7.6

CX Score

CX
Score

+72

Net Emotional Footprint

Net Emotional
Footprint

79

Value Index

VALUE INDEX

7% Negative 78% Positive
Badge Winner
105Reviews

Kronos

Kronos Workforce Ready

Creating best-fit schedules, tracking time and attendance, administering absence and leave, and measuring productivity are vital to managing and retaining a high-performing workforce. Kronos® workforce management solutions are purpose-built for your industry to help you drive business outcomes by engaging your employees, controlling labour costs, increasing productivity, and minimizing compliance risk.

7.5

CX Score

CX
Score

+73

Net Emotional Footprint

Net Emotional
Footprint

77

Value Index

VALUE INDEX

6% Negative 80% Positive
Badge Winner
56Reviews

Ceridian

Ceridian Dayforce

Dayforce is a global human capital management (HCM) platform that transforms the employee experience. It unifies data from across the entire employee lifecycle to enable better decision-making at every level. Dayforce is a comprehensive cloud platform that combines HR, payroll, benefits, workforce management, and talent management in a single application. Our scalable platform is built with a single, flexible rules engine combined with real-time updates and calculations that help address complex regulatory requirements.

7.5

CX Score

CX
Score

+72

Net Emotional Footprint

Net Emotional
Footprint

78

Value Index

VALUE INDEX

8% Negative 80% Positive
Badge Winner
95Reviews

Other Evaluated Vendors


Zoho

Zoho People

Crafted to build a happier workforce. We take care of your HR processes while you take care of your employees. Be it employee onboarding, attendance management, time tracking or appraisals - We've got it all covered.

7.3

CX Score

CX
Score

+73

Net Emotional Footprint

Net Emotional
Footprint

74

Value Index

VALUE INDEX

5% Negative 78% Positive
33Reviews

Workday, Inc.

Workforce Planning

Create strategic workforce plans. Get the collaborative tools and insight your organization needs to build smarter workforce plans. With workforce planning from Workday, you can make better decisions and meet your business goals.

7.1

CX Score

CX
Score

+66

Net Emotional Footprint

Net Emotional
Footprint

75

Value Index

VALUE INDEX

9% Negative 75% Positive
40Reviews

Blue Yonder

Blue Yonder Workforce Management

Blue Yonder's workforce management uniquely provides retailers with adaptable planning, budgeting and scheduling capabilities combined with role-based tools to enable associates and managers to quickly react to everyday realities.

7.0

CX Score

CX
Score

+67

Net Emotional Footprint

Net Emotional
Footprint

73

Value Index

VALUE INDEX

6% Negative 74% Positive
28Reviews

ADP

ADP Vantage

ADP HR Solutions provide a system of human resource management software solutions to streamline the management of human capital and payroll needs for any sized business.

6.9

CX Score

CX
Score

+66

Net Emotional Footprint

Net Emotional
Footprint

73

Value Index

VALUE INDEX

6% Negative 73% Positive
26Reviews

Oracle

Oracle PeopleSoft HCM

Oracle's PeopleSoft Human Capital Management enables you to architect a global foundation for HR data and improved business processes. PeopleSoft Human Capital Management delivers a robust set of best-in-class human resources functionality that enables you to increase productivity, accelerate business performance, and lower your cost of ownership.

6.6

CX Score

CX
Score

+57

Net Emotional Footprint

Net Emotional
Footprint

74

Value Index

VALUE INDEX

12% Negative 68% Positive
76Reviews

Ultimate Software Group

UltiPro

Built with an inherent focus on people, Ultimate Software’s UltiPro® cloud solution is designed to help companies across industries improve the employee experience. With UltiPro, organizations can deliver convenient recruiting and onboarding; process payroll with speed and accuracy; facilitate ongoing employee learning and development; leverage advanced surveys and sentiment analysis; and drive smarter, people-focused results with powerful business intelligence and reporting.

6.6

CX Score

CX
Score

+51

Net Emotional Footprint

Net Emotional
Footprint

78

Value Index

VALUE INDEX

13% Negative 64% Positive
17Reviews

Infor

Infor Workbrain

Infor Workforce Management is a comprehensive solution that aligns labor management with corporate strategy. Integrated modules address forecasting and budgeting, scheduling, time and attendance, performance management, and compliance, streamlining processes to increase efficiency while encouraging employees to focus on activities that generate more value.

6.5

CX Score

CX
Score

+60

Net Emotional Footprint

Net Emotional
Footprint

71

Value Index

VALUE INDEX

9% Negative 69% Positive
41Reviews

ADP

ADP Workforce Now

ADP HR Solutions provide a system of human resource management software solutions to streamline the management of human capital and payroll needs for any sized business.

6.5

CX Score

CX
Score

+58

Net Emotional Footprint

Net Emotional
Footprint

71

Value Index

VALUE INDEX

15% Negative 73% Positive
86Reviews

Verint

Verint Workforce Management

An automated, unified, enterprise-wide workforce management solution to plan, forecast, and optimally schedule employees to match workload across your customer-serving departments.

6.3

CX Score

CX
Score

+56

Net Emotional Footprint

Net Emotional
Footprint

69

Value Index

VALUE INDEX

13% Negative 69% Positive
22Reviews

For the full list of vendors in this space, click here.

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